CRM Analyst / Sales application owner
CRM Analyst / Sales application owner
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Job Description
Location:
Chennai Tamil Nadu IndiaJob ID:
R0100691Date Posted:
Company Name:
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):
Project/Program ManagementJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity:
We are seeking a CRM Analyst to manage and optimize our Salesforce platformensuring it aligns with business objectives and enhances customer relationshipmanagement processes. The CRM Analyst will work closely with salesmarketing and customer support teams to provide actionable in-sightsstreamline workflows and improve the overall Salesforce visibility.
How youll make an impact:
Configure maintain and manage the Salesforce platform to meetorganizational needs.
Analyze Salesforce data to provide insights and recommendations that drivesales and marketing strategies.
Develop and maintain dashboards and reports to track key performanceindicators (KPIs) for sales marketing and customer support teams.
Monitor CRM usage and user activity identifying areas for improvement ortraining.
Collaborate with cross-functional teams to understand business processes andsuggest enhancements within Salesforce.
Implement solutions to streamline workflows improve efficiency and enhancethe user experience.
Support integration of Salesforce with other business tools and platforms.
Provide training and support to Salesforce users to maximize platform adoptionand effectiveness.
Troubleshoot and resolve user issues escalating as needed. Document processes best practices and training materials.
Work with leadership to align CRM strategies with business trends and opportunities to enhance customer relationships andimprove sales effectiveness.
Stay updated on Salesforce features updates and industry best practices to recommend improvements.
Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for yourcolleagues and the business.
Your background:
Bachelors degree in business Information Systems or a related field.
4 years of experience as a Salesforce Administrator or Analyst (desirable) or a relevant role experience
Proficiency in Salesforce Sales Cloud Service Cloud and Marketing Cloud.
Ability to work independently and manage multiple projects simultaneously.
Strong analytical skills with experience in data analysis and reporting tools.
Excellent communication and interpersonal skills.
Salesforce Administrator Certification is highly desirable.
Proficiency in both spoken & written English language is required.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
IC
Employment Type
Full-Time
