Senior Webex & Collaboration Performance Engineer

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Position Title:

Job Description:

Senior Webex & Collaboration Performance Engineer

Location: This role requires associates to be in-office 1 day per week fostering collaboration and connectivity while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law.

The Senior Webex & Collaboration Performance Engineer will be responsible for delivery of end to end application system development and maintenance on complex multi technology platforms within assigned client group business unit or corporate department and utilizing various customer technology platforms.

How you will make an impact:

• Support Cisco Webex Applications and control hub settings and changes with a specific focus on licensed users and the overall Webex application user experience device settings and overall configuration and health of the Webex ecosystem.

• Maintain and review desktop and mobile applications usage adherence to Elevance Health standards.

• Communications with end user required about price updates license renewal new feature announcements training opportunities etc.

• Manage license request and chargeback process; must maintain a consistent reliable and easy to understand renewal process. Work with internal financial service-now desktop packaging and other teams to successfully achieve every year.

• Work with Vendor to escalate and resolve issues as they appear build relationship with Cisco account team understand the TAC support workflow.

• Understand core requirements of Webex related to encryption SSO and how to update/m

• Maintains active relationships with customers to determine business requirements and leads requirements gathering meetings.

• Owns the change request process and may coordinate with other teams as necessary.

• Provides technical advice and weighs in on technical decisions that impact cross functional teams.

• Develops and defines application scope and objectives and prepares technical and/or functional specifications from with programs will be written.

• Performs technical design reviews and code reviews.

• May own technical testing to ensures unit test is completed and meets the test plan requirements system testing is completed and system is implemented according to plan.

• Assesses current status and supports data information planning.

• Coordinates on-call support and ensures effective monitoring of system.

• Maintains technical development environment.

• Will begin to set direction at the project/service level and influences decision-making.

• Understands the tradeoffs between technical analytical and product needs of the technical solutions.

• Identifies and propose strategies around technical problems affecting team communicates standards and gets buy-in on solutions.

• Facilitates group sessions to elicit complex information on requirements clarification design sessions code reviews and troubleshooting issues.

Minimum Requirements:

Requires an BA/BS degree in Information Technology Computer Science or related field of study and a minimum of 5 years related experience; multi dimensional platform experience; expert level experience with business and technical applications or any combination of education and experience which would provide an equivalent background.

Preferred Skills Capabilities and Experiences:

• Cisco Webex Platform strongly preferred.

• Tech management in large enterprise environments strongly preferred.

For candidates working in person or virtually in the below location(s) the salary* range for this specific position is $127600 to $191400.

Locations: Denver CO

In addition to your salary Elevance Health offers benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender race or any other category protected by federal state and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location work experience education and/or skill level. Even within the range the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned vested and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

If this job is assigned to any Government Business Division entity the applicant and incumbent fall under a sensitive position work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions.

Requirements include but are not limited to more stringent and frequent background checks and/or government clearances segregation of duties principles role specific training monitoring of daily job functions and sensitive data handling instructions. Associates in these jobs must follow the specific policies procedures guidelines etc as stated by the Government Business Division in which they are employed.

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Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.

We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.