Project Support Specialist 3
Project Support Specialist 3
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location:Atlanta GA
Contract- 1 Year
Client- Southern Company
Position Summary:The Senior Project Support Specialist is a seasoned professional responsible for driving the operational efficiency and success of project execution across cross-functional teams. With over a decade of experience this individual plays a critical role in supporting utility-based projects regulatory compliance efforts and high-stakes customer resolution initiatives. This position requires a blend of project coordination risk management quality assurance and regulatory knowledge-essential for ensuring smooth project lifecycles and exceptional customer service outcomes in a high-volume environment.
Key Responsibilities: Project Coordination & Documentation-
Maintain and manage comprehensive project documentation including schedules action items meeting minutes and progress reports.
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Coordinate and track meetings deadlines and interdepartmental tasks to ensure timely project delivery.
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Identify potential project risks assess their impact and recommend mitigation strategies in collaboration with the Project Manager.
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Support resource allocation across projects and help resolve resource conflicts in fast-paced environments.
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Own and resolve high-priority customer escalations (both residential and commercial) across all SouthStar markets via multiple communication channels.
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Manage formal complaint processes conduct root cause analyses and implement process improvements to reduce repeat issues.
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Facilitate clear communication between internal teams stakeholders and external partners.
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Provide timely updates on project status risks and deliverables to ensure alignment across all parties.
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Ensure project deliverables meet company industry and regulatory standards.
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Maintain compliance with applicable federal state and local regulations and support audits or reviews.
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Monitor project budgets track expenses and support financial reporting to maintain budget integrity.
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Serve as a departmental liaison and backup across other functions as needed.
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Support escalation analytics KPI tracking and reporting to leadership.
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Education: Bachelors degree in Business Administration Project Management or a related field.
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Experience: 10 years in project support coordination or stakeholder engagement roles-preferably in the utility or energy sector.
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Tools: Proficiency in Microsoft Project Jira Excel and other PM tools.
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Skills:
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Exceptional organizational and communication skills
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Strong attention to detail and ability to manage multiple competing priorities
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Expertise in stakeholder engagement and escalation management
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Understanding of regulatory frameworks in the utility sector is a plus
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Employment Type
Full-time
