Senior Staff AI Architect
Senior Staff AI Architect
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.
The Connected Customer Experience (CCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies and built on ServiceNows intelligent platform we deliver a seamless personalized experience at every step of our customers journey. The products we build power digital business for ServiceNow and can even become commercially available.
As a ServiceNow Senior Staff AI Architect you get to build our Connected AI Platform. You will be a senior-level hands-on architect focused on architecting intelligent production-ready AI capabilities that power personalization recommendations semantic searches and conversational AI across the ServiceNow platform.
You will lead the architecture of AI solutions embedded within digital workflowsworking at the intersection of product data and platformto transform how users interact with our applications. The ideal candidate has deep expertise in AI/ML systems design personalization and experience working within Digital Technology (DT) and enterprise software environments.
What you get to do in this role:
Shape the Future of Intelligent Experiences
- Design and implement scalable AI/ML systems that enhance personalization intent recognition semantic search and conversational capabilities.
- Take ownership of architecture across real-time (online) and batch (offline) inference systems that support the platform.
- Partner with ML engineers and data architects to ensure effective data pipelines thoughtful feature design and seamless model integration.
Build Adaptive Scalable AI Platforms
- Develop reusable AI services APIs and tools that support teams in delivering intelligent data-driven solutions.
- Assess and recommend infrastructure for AI/ML including feature stores vector databases and large language model (LLM) frameworks.
- Guide solution development for GenAI applications such as retrieval-augmented generation (RAG) prompt workflows and model fine-tuning.
Provide Technical Insight and Strategic Guidance
- Collaborate closely with product engineering and platform teams to integrate AI into core workflows and customer experiences.
- Support alignment across teams around architectural decisions balancing scalability performance and user-focused design.
- Translate emerging AI capabilities into practical reliable services that teams can build on with clarity and confidence.
Support Responsible and Transparent AI
- Design for visibilityenabling performance tracking feedback loops and opportunities for continuous improvement.
- Ensure ethical AI practices data privacy and security are embedded in every solution and decision.
Qualifications :
To be successful in this role you have:
Required Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 12 years of experience in AI/ML systems machine learning architecture or applied data science including 3 years in a senior technical leadership role.
- A track record of delivering production-ready ML systems in areas such as search NLP personalization recommendation or classification.
- Expertise in ranking models embeddings intent recognition NLU/NLP and strategies for personalized user experiences.
- Proficiency with machine learning frameworks (e.g. TensorFlow PyTorch Hugging Face) orchestration tools (e.g. LangChain) and vector databases (e.g. FAISS Pinecone Weaviate).
- Experience with search/retrieval platforms (e.g. Elastic Vespa OpenSearch) and conversational systems (e.g. Dialogflow LLM agents).
- Hands-on experience deploying LLMs crafting prompts and building RAG systems in production environments.
- Familiarity with MLOps tools such as MLflow SageMaker Vertex AI or Databricks ML.
- Strong communication and collaboration skills with the ability to connect technical ideas to business needs.
Preferred Qualifications
- Experience working with or building on the ServiceNow platform especially for intelligent or AI-augmented services.
- Understanding of enterprise workflows and systemsparticularly in customer service case management or operations.
- Demonstrated impact in developing personalized or recommendation-based experiences at scale.
- Knowledge of event-driven systems microservices and API-first development principles.
- Comfortable working in cross-functional matrixed environmentsskilled in building connections and influencing outcomes.
#DTjobs
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
