Program Coordinator - School of Business and Management

Under the direction of the supervisor the Program Coordinator for the School of Business and Management (SBM) will provide support for an academic portfolio of degrees and programs within the School of Business and Management. Responsibilities include advising our Undergraduate Graduate and Professional students managing department activities as well as special projects academic administration management and support for the Department Chair(s) in their degree/program portfolio. This position will work closely with the Department Chair(s) in an effort to manage the recruitment through the alumni lifecycle of the academic experience within the SBM.

This is an in-person position with general hours of Monday-Friday 9:00am - 6:00pm or 8:00am - 5:00pm (Fridays the office closes at 4:30 pm and hours will be 8:00am - 4:30pm). Operational hours for the SBM are 8:00am - 6:00pm in order to accommodate both undergraduate and graduate students. (Operations Manager can set the schedule for Program Coordinator(s) so that the service hours are covered).

The schedule will be modified monthly for Same Day Admissions Events One Day Admissions Events and any SBM special events (these events are held on evenings and occasional Saturdays and hours will be adjusted to accommodate the need).

Required Education

• Bachelors degree required.

Required Experience

• One to three years of academic advising coordinating or related experience.
• Experience managing a department or functional area including developing and implementing performance improvement systems.
• Familiarity with SBM academic programs a plus.

Primary Duties/Essential Functions

Program Coordination

• • Provide one-on-one academic advisement for all SBM students including undergraduate majors minors graduate students and professional students within an assigned degree and program portfolio.
  • Offer program information course suggestions enrollment assistance and review graduation requirements.
  • Help students identify long-term goals and career aspirations positioning them for timely graduation and future success.
  • Advise special populations such as international and military/veteran students regarding academic programs policies and resources.
  • Maintain advising records and confidential student evaluation records.
  • Assess student academic standing at the end of each session communicating good standing probation or dismissal.
  • Serve as backup for academic advising of incoming freshmen transfers and walk-in students.
  • In collaboration with the supervisor and Department Chair(s) oversee the student success function within SBM.
  • Assist the supervisor and Department Chair(s) in building graduate and undergraduate fall spring and summer course offerings.
  • In collaboration with the supervisor and Department Chair(s) create and manage course plans for students to follow throughout their program.
  • Stay updated on course offerings and the demands of SBM students.
  • Coordinate with course scheduling partners to ensure students are aware of schedule changes.
  • Advise incoming students at summer and winter undergraduate university-sponsored orientation events.
  • Collaborate on the planning and participation for SBM-specific new student orientation events (undergraduate graduate and professional).
  • Evaluate prospective graduate student applications.
  • Send welcome emails create course plans and assist in enrolling new graduate students.
  • Conduct classroom visits to inform undergraduate students about graduate programs and the benefits of taking graduate courses.
  • Liaise with university departments (e.g. Graduate and Professional Center Student Success Center Registrar Academic Success Center) to provide student services submit schedules schedule changes and petitions.
  • In collaboration with the supervisor and/or Department Chair(s) gather information and create reports and statistical data on department status as needed.

Enrollment and Retention Management

• • Collaborate with Enrollment Management personnel to assist prospective students with their inquiries and advising.
  • Oversee the transition process for new students ensuring a smooth onboarding experience which includes planning events for new student orientations.
  • Evaluate transcripts and determine course equivalencies. Provide guidance to transfer students regarding the requirements for degree completion.
  • Manage department permission codes.
  • Lead retention efforts for current SBM students in your program portfolio using tools such as Dialpad and email campaigns.

Administrative Management

• • Oversee SBM Administrative Role Accounts including petitions graduation clearances probations and permission codes under the administrators supervision.

One Day Admissions Management

• • Support the SBM for One Day Admissions Events coordinating efforts including but not limited to:
    
    • Develops and updates recruitment slides and materials.
    • Prepares swag.
    • Coordinate faculty to support the event as needed.
    • May present on behalf of the SBM as needed.

SBM Event Support

• • Support special events for the department as requested.

Other Responsibilities

• • Gather information; create reports and statistical information on the state of the department as needed.
  • Cover the front desk in the Deans Suite as needed.
  • Responsible for daily electronic timekeeping as it applies to the scope of this position.
  • Regular punctual attendance as required by the supervisor based on department needs.
  • Performs other duties as assigned by the supervisor.

Skills

• Strong written and verbal communication skills.
• Ability to manage details and follow through.
• Ability to conduct business at other offices on campus.
• Exceptional oral and written communication skills including strong proofreading and editing skills.
• Self-starter highly motivated with strong organizational skills. Ability to manage details assess priorities meet deadlines and provide follow-through.
• Great customer service skills; ability to interact professionally and effectively with individuals from diverse backgrounds; demonstrates a genuine commitment to serve.
• Ability to maintain confidentiality of records and information.
• Ability to learn and balance a variety of assignments in a multi-program department; able to handle multiple tasks and responsibilities with minimal supervision.
• Computer proficiency in Microsoft Office products including Word and Excel and type 55 wpm; working in Access is a plus.
• Self-motivated with excellent interpersonal and organizational skills.
• Collaborator and a commitment to a team-based approach.

Mental Demands

• Ability to exercise independent judgment and discretion.
• Ability to multitask successfully work under pressure with distractions and meet deadlines.
• Ability to work with minimal supervision.
• Interface effectively with faculty staff and students.
• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.

Physical Demands

• Requires repetitive motion and sitting at computer keyboard.
• Hearing and speaking on the telephone.
• Meetings may require walking and/or driving to various University locations.
• Ability to pull push bend grasp reach and lift up to 20 lbs.
• Must be able to climb stairs multiple times in a workday.

Visual Demands

• Reading writing notes and computer monitor.

Environment

• Pleasant office comfortable temperature.

Technologies

• Proficient in PeopleSoft and other APU systems Microsoft Office Word Excel and Google Applications.

Compensation

• Grade 7: $19.49 to $22.41 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications experience and internal equity. In addition to compensation APU offers a competitive benefits package.

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Review of applications will begin immediately and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race color national origin sex age disability or status as a veteran in any of its policies practices or procedures. Women and minorities are encouraged to apply.