Description- Performs basic & intermediate Payments processes by following Standard-Operating-Procedures specific to Payments operations in the areas of Account Maintenance Payment Monitoring & Payment Validation with limited or no supervision. Meets delivery & quality requirement / parameters
- Performs quality checking. Ready to take additional assignments/challenges Flexible with Tasks/Assignments and shift alignment.
- Works collaboratively with team members; consults supervisors/SMEs when required provide resolutions as needed. Learns from working with colleagues with different backgrounds and experience
- Shares observations / views / feedback on processes improvements to the seniors and exhibits Process Knowledge by coming up with innovative process improvement suggestions
- Seeks ways to gain in depth process knowledge. Actively participates in the Domain Training Programs completes it successfully by clearing post training evaluation
- Highlights if any exception / deviation found and works towards a resolution and maintaining process controls
- The candidate should have at least 2 years experience in similar industry / processes with US / Global clients
- Must have knowledge and experience with the Acclaim or similar platform system
- Possesses good analytical skills & Accounting knowledge understanding of financial entries and impacts
- Proficient in MS Excel and MS Word
- Strong sense of urgency ownership and accountability for completing the assigned task
- Flexible with shift alignment and ready to work as per the plan
- Ability to maintain a positive attitude
- Good written and verbal communication skills needed to work effectively with internal and external customers.
- Ability to collaborate with a team and work well with others
- Prior knowledge and experience 3rd party vendor systems (debit cards banking system etc.) will be a plus
- Prior experience with reimbursement administration accounts (HSA FSA HRA Retiree etc.) or other consumer driven health care accounts will be a plus
QualificationsQualification:
Graduation preferred or any graduate with a background in Accounting and Finance.
Shift:-Rotational Shift (Day & Night)