Complex Claims Administrator
Complex Claims Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Team Medical Care
Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time 35 hours per week.
- Detail orientated and organised
- To be reliable
- Proactively adept at multitasking
What this role is all about:
This is an entry-level role designed to support the Case Management team with important administrative tasks. Youll help keep things running smoothly by handling documents answering calls and supporting patients and healthcare providers. Full training will be provided and this is a great opportunity to start a career in Private Medical Insurance.
Key Actions
Admin & Systems Support:
- Upload signed documents (DocuSigns) to our internal system (AWD).
- Help prepare and send letters to patients (e.g. welcome letters next steps).
- Keep records up to date and organised.
- Triage (sort and forward) incoming emails to the right team members.
- Answer incoming calls on the Enhanced Care Line and take messages when needed.
- Make simple outbound calls to hospitals or consultants to follow up on information.
- Respond to WhatsApp messages with guidance from the team.
- Help with NHS cash benefit claims and NHS-to-private patient transfers.
- Follow up on reports for oncology cases (e.g. MDT reports).
- Support with general patient and provider queries.
- Assist with corporate pricing queries by gathering information.
- Help process payments for fertility and gender-related treatments.
What do you need to thrive
- Friendly and professional communication (written and spoken).
- Basic computer skills (e.g. email Microsoft Word Excel).
- Good attention to detail and accuracy.
- Willingness to learn and take direction.
- Reliable and organised approach to work.
- Ability to work as part of a team.
- Bonus Schemes A bonus that regularly rewards you for your performance
- A pension of up to 12% We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance With its own set of rewards and benefits
- Life Assurance Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!
- Help you to be the healthiest youve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.
About You
About Us
Were really excited to announce that we have recently been awarded Top 10 Best Places To Work in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand here to make the world a healthier happier place.
Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit our business benefits and society benefits. Were successful because we attract develop and retain the best people and because we care.
At Vitality were committed to diversity and inclusion because its good for our employees for our business and for society. We welcome applications from individuals of all backgrounds experiences and perspectives.
Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested please submit your application as soon as possible.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
