Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
The Customer Service Representative (CSR) supports Brand Direct Healths patients by providing exceptional customer service through effective verbal and written communication resulting in successful interactions with patients and prescribers.Preferred candidates should reside within 90 minutes of Covington La or the Dallas metro area.
Key Responsibilities:
- Provides an elevated level of service that demonstrates a passion for excellence in customer service
- Addresses customer inquiries accurately and efficiently
- Researches and resolves issues in a timely manner
- Identifies patients needs quickly and accurately
- Supports sales teams as requested
- Achieves daily tasks and call requirements based on daily expectations
- Processes automatic refills and all processes associated with automatic refills
- Handles all calls in accordance with company standards courteously and professionally
- Establishes rapport and builds trust while assisting patients physicians and internal departments
- Uses services and available resources to meet customers needs
- Escalates issues as necessary
- Meets dialogue requirements according to Quality Assurance guidelines
- Demonstrates regular and reliable attendance
Supervisory Responsibilities: None.
Experience Qualifications & Key Behaviors
- Consistent demonstration and embodiment of our Corporate Beliefs: Passion for Innovation; Think Big Act Small; Learn to Dare; and Teams Build the Future
- High School diploma or equivalent required
- 1-2 years of customer service or sales experience preferred (such as personal banking real estate or a combination of retail sales restaurant and other business experience)
- 1-3 years of call center experience preferred preferably in service/sales-oriented environment
- Ability to learn new skills and technology at a fast pace
- Bi-lingual in Spanish desired
- Healthcare or pharmacy experience desirable
- Evident work ethic; ability to prioritize tasks meet deadlines and work independently in a fast-paced environment
- Able to work under pressure and effectively manage stress
- Excellent organizational time management and problem-solving skills
- Excellent written verbal and interpersonal communication skills
- Expert level with Microsoft Office Suite (intermediate Word Excel Power Point and Outlook)
- Business process problem identification analysis and resolution management skills
WHO WE ARE:
Alfasigma USA/ Brand Direct Health (BDH) is the local affiliate of the Italian based pharmaceutical company Alfasigma. Alfasigma is a leading Italian pharmaceutical company focused on prescription drugs over-the counter (OTC) and nutraceutical products and has a presence in 90 countries.
Alfasigma USA/Brand Direct Healths main goals are to improve the health and quality of life of patients by finding solutions to treat specific patient populations expand our existing portfolio and bring new products into the US market. We strive to be a strong healthy company in a strong healthy world.
Alfasigma USA is headquartered in Bedminster NJ. with a manufacturing plant in Shreveport LA. a remote mail order pharmacy call center and an established national salesforce.
Alfasigma USA/Brand Direct Health Inc. offers:
- Competitive hourly rate of $21.00
- Monthly bonus structure
- Comprehensive benefits package: Medical Dental 401K Paid Time Off and Tuition Reimbursement are some examples
- New hires are eligible for medical & dental coverage and 401K on date of hire
Alfasigma USA Inc. and its subsidiary Brand Direct Health L.L.C. (collectively the Company) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race religious creed religious observance color age sex sexual orientation gender gender identity gender expression genetic information national origin ancestry marital status medical condition as defined by state law (cancer and genetic characteristics) disability military service military and veteran status pregnancy childbirth and related medical conditions or any other classification protected by federal state and local laws and ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company.Please email Human Resources atif you need assistance completing any forms or to otherwise participate in the application process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
