Apprentice - Customer Support
Apprentice - Customer Support
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Job Description
About the Role:
Grade Level (for internal use):
05Apprenticeship Program:
The apprenticeship is a skill training program governed by The Apprenticeship Act 1961 (India) where individuals have the chance to partner with our industry experts with on-the-job experience focusing on high impact work that allows you to apply and develop your skills. Networking business insights and tailored learning opportunities all support your growth and development setting you up for success as you begin your career.
S&P Global is looking to hire young fresh graduates and postgraduates specifically 2024 and 2025 pass-outs for a 12-month apprenticeship program.
Working Hours: 7 PM to 4 AM (Night Shift)
Mode of Working: Hybrid (Work from office 2 days in a week)
Monthly Stipend: INR 24500 INR 1000 Utility Allowance
The Team:
The Loan Platforms team offers an innovative suite of products for its clients to address all of their loan settlement needs. It is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary loan markets. Through a unique combination of experienced personnel and electronic processing hardware and software Loan Platforms is a single system to address market demands and support the entire life cycle of a loan.
Responsibilities:
Manage day-to-day operations of the Syndicated Loan Market platform including general platform support and responding to internal and external client inquiries.
Support new user onboarding account maintenance client issue resolution and platform walkthroughs.
Create & maintain entity identifiers and analyze client administrative details & tax forms.
Collaborate with a global team providing front-line client services ensuring consistent adherence to internal procedures.
Proactively identify and resolve issues or escalate them to management when necessary.
Capture and relay user feedback to management to support continuous product and service improvement.
Perform ad hoc duties and contribute to special projects as assigned by the team leader.
What Were Looking for:
Bachelors degree in Finance Economics Computer Science or Business.
Comfortable to work in Night Shift (7 PM to 4 AM).
Strong analytical lateral thinking and problem-solving abilities with a proactive approach to reviewing processes and suggesting improvements.
Excellent oral and written communication skills; able to handle stressful customer situations with patience and poise.
Highly organized and goal-oriented with the ability to prioritize multitask and thrive in a fast-paced environment.
Demonstrated ability to identify and escalate issues when necessary.
A collaborative team player who is eager to learn and contribute.
Proficient in MS Office particularly Word and Excel with experience in internet-based applications and strong overall PC skills.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -
Employment Type
Full-Time
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