Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Captura Hall is seeking a dedicated Customer Support Specialist to join our growing team in Washington DC. This position is ideal for individuals passionate about delivering exceptional service and creating positive customer experiences. You will serve as the first point of contact for clients addressing inquiries resolving issues and ensuring satisfaction through efficient and professional communication.
Responsibilities
Respond to customer inquiries via phone email and internal ticketing systems
Resolve product or service issues promptly and effectively
Guide customers through troubleshooting processes
Escalate complex issues to appropriate departments when necessary
Maintain detailed records of interactions and transactions
Collaborate with internal teams to improve service delivery and customer experience
Stay informed about product updates policies and procedures
Qualifications :
Qualifications
High school diploma or equivalent; Associates or Bachelors degree preferred
1 year of experience in customer support or a related field
Excellent verbal and written communication skills
Strong problem-solving abilities and a customer-first mindset
Proficient in Microsoft Office and CRM systems
Ability to multitask in a fast-paced environment
Detail-oriented and highly organized
Additional Information :
Benefits
Competitive salary ($57000 $63000/year)
Health dental and vision insurance
Paid time off and holidays
Retirement plan options
Opportunities for career advancement
Professional development and training programs
Supportive and collaborative team environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
