Service Support
Service Support
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Job Description
- Support Operational Leaders - Rostering & admin coordination
- Dynamic purpose-led work as part of a national team no day the same!
- Permanent position Onsite Brisbane/Melbourne (near airport locations) with Parking
The Organisation
Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the worlds airspace and provision of aviation rescue firefighting services at Australias busiest airports.
Our dynamic and diverse teams operate from locations across the country from bustling cities to regional and remote locations including an island. We keep Australias aviation industry safe every day of the year both in the air and on the ground.
We connect people with their world safely linking family and friends generating economic activity creating jobs and facilitating trade and tourism.
Were shaping a once-in-a-century step-change. Given the emergence of new airspace users new aerodromes and a range of new crewed and uncrewed aircraft we are working closely with our customers and the community as we adapt our service offerings to cater to these new and diverse aviation participants ensuring we continue to keep our skies safe while balancing our environmental and social responsibilities.
We encourage motivated individuals who love what they do value a service- first mindset and embrace a challenge or two to explore a career with Airservices.
Why Airservices We offer excellent opportunities ongoing training throughout your career and exceptional benefits. You will collaborate with a diverse group of people while doing meaningful work that benefits the Australian community and visitors.
The Role & Team
Are you an experienced administrator seeking variety and purpose in your role Join a national organisation that helps keep Australias skies safesupporting the teams behind air traffic control and aviation rescue firefighting.
Youll provide high-level administrative support to operational leaders coordinate tactical rosters bookings and travel and help maintain service continuity in a dynamic fast-paced environment.
Become part of a connected team of nineService Support Officers nationally to deliver consistent high-quality coordination and truly make an impact.
We are offering 2 x permanent positions based in Brisbane and Melbourne and will require a 5 day per week onsite work arrangement.
What youll do
- Provide administrative support to the Leadership (Head and Service Lead) positions across multiple operational services working as part of a cohesive Service Support team
- Responding and distribution of email correspondence management of multiple inboxes
- Partner with workforce planning and manage tactical rosters and coordinate training bookings workshops and travel logistics
- Own the coordination of meetings diaries inboxes and credit card reconciliations
- Draft internal documentation and support project teams
- Support the upskilling of purchasing systems recruitment support and compliance systems like SAP iBuy PageUp and SuccessFactors
Please see the link below to view the full Position Description:
About you
- Exceptional organisational skills and ability to manage competing priorities
- Proven experience supporting senior leaders in a busy and complex operational environment
- Rostering experience is a plus but not essential if youre adaptable quick-thinking and able to resolve roster gaps to keep operations running smoothly
- Strong interpersonal and written communication skills
- A proactive solutions-focused mindset and a collaborative working style
- Demonstrated initiative to continually improve administrative processes relevant to the role is essential.
- Strong understanding of compliance and governance in a confidential setting
Experience in SAP Quintiq SuccessFactors or PageUp is highly desirable but not essential if youre a fast learner with the right mindset.
What youll gain
- A chance to build strong relationships with operational teams who deliver nationally significant services be a valued member of highly passionate and purpose driven team!
- A permanent role with purposesupporting those who keep Australians safe in the skies and on the ground
- A collaborative outcomes-focused environment where your skills will have real impact
Security Clearance
To be eligible to apply you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this refer to the security check requirementssuccessful applicants will be required to undertake as part of the recruitment process.
How to Apply
To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) Monday 28 July 2025
#AS2
Employment Type
Full-Time
