Desktop Support Technician
Desktop Support Technician
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1 Vacancy
Job Description
Position: Desktop Support Technician E-QIP Certification Mandatory
Locations: Louisville KY (Onsite from Day 1)
Duration: Long Term Contract
Job Description:
We are seeking a skilled Networking Desktop Support Technician with 68 years of experience to provide end-user desktop and network support in a secure federal environment. Candidates must have successfully completed or be eligible for the E-QIP background investigation certification as this role involves supporting sensitive government or regulated infrastructure.
Key Responsibilities
- Provide desktop and network support resolving hardware software and connectivity issues.
- Monitor and troubleshoot network operations in coordination with Network Operations teams.
- Support incident management and escalation following Technology Command Center practices.
- Maintain documentation of issues resolutions and procedures aligned with compliance standards.
- Collaborate with cross-functional teams to maintain system availability and security.
- Participate in on-call support rotations when required.
Required Skills and Qualifications
- Minimum 6 years of hands-on Networking Desktop Support experience in Windows and network environments.
- Ability to troubleshoot TCP/IP DNS DHCP LAN/WAN network issues.
- Strong knowledge of Active Directory Remote Desktop tools and network connectivity protocols.
- E-QIP background investigation clearance or eligibility to successfully complete it.
- Familiarity with Technology Command Center operational procedures is preferred.
- Understanding of federal IT security policies and compliance requirements.
Preferred Skills
- Experience supporting government or regulated industries.
- Certifications such as CompTIA A Network or Security.
- Experience with ticketing and service management tools (e.g. ServiceNow).
- Knowledge of Technology Command Center environments and processes.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
