WE RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT CASABLANCA MOROCCO!
Excis is a global IT support leader globally driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What You ll Do:
Laptop/Desktop Repair and Resolution
Whole Unit Replacement as needed
Diagnosis & resolution of COTS based application problems and conflict
Manual Imaging/re-imaging of the devices
System Fault verification and troubleshooting
Conference support (AV/VC Support) health check
Business application support
Respond to incidents
Provide smart-hands support
Rack and stack support including the following:
Networking firewall server storage as well as In-rack UPS device
Requirements
What you need:
1. Associate Degree in information technology or related field (or equivalent experience).
2. Minimum of 3 years of IT Support experience.
3. Excellent communication skills interacting with AMD employees and contractors at any level.
4. Strong technical skills in supporting x86/x64 hardware platforms Windows 10 MacOS and Android mobile OS.
5. Technical knowledge in network switching devices and firewalls servers and storage subsystems.
6. Working knowledge of audio/video conferencing equipment.
7. Working knowledge of a range of diagnostic utilities and core applications including PC diagnostics SCCM security endpoint protection software MFA & VPN.
8. Experience working in an Active Directory environment including SCCM (SMS).
9. Experience working with 3rd party vendors in both support and contract areas.
10. Knowledge navigating 3rd party vendor applications ad websites.
11. Fluency in Arabic and English
Benefits
Why Join Us
At Excis your work matters. You ll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Morocco and be at the forefront of IT support excellence!
