Norwegian-Speaking Customer Support Agent
Norwegian-Speaking Customer Support Agent
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Job Description
Our client a forward-thinking gaming operator based in Malta is looking for a Norwegian-Speaking Customer Support Agent to join their passionate team. If youre looking to be part of an innovative and dynamic environment this could be the perfect opportunity for you!
This is an office-based shift-based role and offers a salary of 27K 10% bonus.
Role and Responsibilities
- Assisting customers via chat and email
- Investigating issues to determine the players needs
- Cross-selling and promoting all opportunities
- Conducting KYC and document processing
- Identifying RG issues and providing support
- Escalating issues to the relevant departments
Skills and Experience
- Fluency in Norwegian at a native level both written and spoken
- Fluency in English at a C1 level
- A minimum of 6 months work experience within Customer Support in iGaming (non-negotiable)
- Willingness to work shifts
- Good listener with a warm and empathetic approach
- Ability to put the player first
About the Role
- Competitive salary of 27K 10% bonus depending on KPIs
- Relocation support
- Shift-based schedule between 08:00 and 01:00 with potential night shifts depending on company needs
- Office based in Ta Xbiex Malta
- Health insurance
- On-site gym
- Commute allowance
Apply with your CV in English please.
*JobMatchingPartner Limited is a recruitment agency licenced in Malta EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.
Employment Type
Full Time
