Customer Service Specialist
Customer Service Specialist
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Job Description
Job Description
We are seeking a professional and detail-oriented Customer Service Specialist to join our growing team. In this role you will be the primary point of contact for our clients ensuring they receive prompt and effective assistance with inquiries concerns and technical support. Your dedication to solving problems and enhancing customer satisfaction will play a key role in strengthening our brands reputation.
Responsibilities
Respond to customer inquiries via phone email and internal ticketing systems.
Provide clear concise and helpful guidance on company products and services.
Troubleshoot and resolve issues escalating to technical teams when necessary.
Document customer interactions accurately in CRM systems.
Maintain a professional and empathetic approach to all customer communications.
Collaborate with other departments to ensure a seamless customer experience.
Assist in developing and updating customer service procedures and resources.
Qualifications :
Qualifications
High school diploma or equivalent (Bachelors degree preferred).
Minimum 1-2 years of experience in a customer service or support role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office and CRM systems.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong interpersonal skills and a customer-first mindset.
Additional Information :
Benefits
Competitive salary ($55000 - $60000 per year)
Health dental and vision insurance
401(k) with company match
Paid time off and holidays
Professional development and training opportunities
Clear paths for growth and internal advancement
Supportive and collaborative work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
