Technology Support Analyst I â Bilingual (French & English)
Technology Support Analyst I â Bilingual (French & English)
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Job Description
Are you a good fit for this position
- You must have a minimum of 5 years of experience in a direct end-user support role.
- This position requires a highly motivated individual you must be proactive enthusiastic agile show initiative and be good at multi-tasking.
- Are you organized and detail-oriented This position requires someone who notices the little things and triple-checks processes and information for compliance and accuracy.
- You must be able to identify roadblocks craft comprehensive solutions and deliver successful outcomes.
- Though we are a fast-paced company we pride ourselves on a flexible work environment and excellent team culture.
- Proficiency in English and French at a professional level.
Responsibilities
- Provide Remote and Onsite IT support via phone chat email and remote tools for company-approved systems and devices.
- Provide IT support to native English and French-speaking users in alignment with ITIL standards.
- Troubleshoot and resolve issues with hardware software network connectivity and peripherals.
- Assist with conference room equipment including AV Zoom and Teams.
- Log and manage incidents and service requests using ServiceNow.
- Use Microsoft Intune for device management and troubleshooting.
- Support identity and access management using Azure Active Directory.
- Ensure secure access and connectivity through Zscaler.
- Escalate complex issues to Tier II/III support or as directed by the ServiceDesk lead.
- Perform root cause analysis and recommend preventive measures.
- Maintain accurate documentation of issues troubleshooting steps and resolutions.
Qualifications :
Essential Knowledge Skills and Qualifications
- Proficiency in Microsoft Office 365 (Outlook Excel Word) and Microsoft Windows 11.
- Expertise in cloud-based storage systems including Box and Adobe Cloud products.
- Strong knowledge of Azure Active Directory (Azure AD) Intune M365 Admin Console and Exchange.
- Experience with ServiceNow or comparable ITSM Systems.
- Excellent troubleshooting and analytical skills with the ability to independently diagnose and resolve issues without solely relying on documented solutions.
- ITILv4 Certification is a plus.
- Bachelors degree preferred.
- Minimum of 2-3 years of job stability in a corporate support environment.
Other Requirements
- Location: Hybrid (3 days remote 2 days onsite)
- Language Skills: Professional fluency in English and French with a minimum proficiency of B1 preferred; however C1 proficiency for both languages is highly preferred.
- Travel: Occasional Regional Travel
- Remote work requires a stable high-speed internet connection and a quiet working environment.
Additional Information :
Some of the Benefits We Have Include
J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our teams needs.
- Our flexible work environment allows employees to work remotely when needed
- Medical Dental and Vision Insurance
- Commuter Benefit
A reasonable estimate of the salary range for this role is GBP $35000 - $39000 . Any offered salary range is based on a wide array of factors including but not limited to skillset experience training location scope of role management responsibility etc.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
By submitting your application you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection processing use and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.
Please explore what were all about at .
EEO and Job Accommodations
We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!
J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
If you are an individual with a disability and would like to request for a reasonable accommodation please email and include Applicant Accommodation within the subject line with your request and contact information.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
