Senior Housekeeping Supervisor
Senior Housekeeping Supervisor
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Job Description
To ensure high standards of cleanliness hygiene and orderliness across all guest rooms public areas and back-of-house spaces. The Senior Supervisor oversees daily operations supports the housekeeping team enforces brand standards and drives guest satisfaction.
Key Responsibilities:
Operational Supervision:
Supervise and coordinate the work of housekeeping attendants and team leaders.
Conduct daily room and public area inspections to ensure quality standards are met.
Ensure VIP rooms long-stay guest preferences and special requests are actioned and followed up.
Handle any guest complaints or requests related to housekeeping promptly and professionally.
Support linen and laundry operations in collaboration with relevant supervisors.
Team Management:
Assist in training mentoring and motivating housekeeping staff to maintain high performance and morale.
Participate in duty rosters shift scheduling and attendance management.
Monitor team grooming and hygiene in line with brand standards.
Health Safety & Sustainability:
Ensure compliance with hygiene safety and sanitation standards (HACCP fire safety PPE usage etc.).
Report and follow up on any maintenance or safety issues.
Support sustainability efforts (water-saving energy usage chemical safety).
Administrative Duties:
Maintain daily reports inventory logs and inspection records.
Monitor housekeeping supplies equipment and linen stock levels.
Participate in departmental meetings and briefings.
Qualifications :
Diploma or Certificate in Housekeeping Operations or Hospitality Management.
Minimum 35 years of housekeeping experience in a hotel or resort with at least 12 years in a supervisory role.
Experience with PMS systems (Opera Fidelio) and housekeeping software preferred.
Good knowledge of cleaning chemicals tools and modern housekeeping practices.
Additional Information :
Your team and working environment:
- Tight-knit and team oriented.
- Hard-working engaging and inclusive.
- Attention to detail and hygiene
- Well organised and autonomous
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
