Hotel Guest Service Agent -PM Shift/Night Audit| Fairfield Inn| King of Prussia, PA
Hotel Guest Service Agent -PM Shift/Night Audit| Fairfield Inn| King of Prussia, PA
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Salary Not Disclosed
1 Vacancy
Job Description
Our ideal candidate will have excellent customer service skills be knowledgeable of the area possess excellent computer skills and must enjoy conversing with a diverse for this position would include previous customer service experience excellent written and verbal communication skills cash handling experience knowledgeable of computerized systems and the ability to work flexible hours. Lastly strong leadership abilities are attributes that are required for this position. If you are a high energy driven individual that enjoys interacting with people this could be the perfect opportunity for you!
What Youll Do:
Are you a night owl Do you enjoy working with and balancing numbers For us impeccable service never stops. The PM Guest Service Agent/Night Auditor is responsible for maintaining guest standards overnight and looking after the propertys balances from the previous day. You will be at the center of the hotels universe-the front office. We need someone to be the face at our front desk. Are you happy outgoing and wear a perma-smile Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area Then this could be the job for you. In addition to generally spreading joy youll be making sure all guests receive excellent service from check-in to check-out.
Some of your nightly duties include:
- Balancing paperwork cash drawer deposits reconciling credit cards and submitting batches
- Input into the front office system revenue expenses and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
- Completing front desk duties including check-ins/outs room scheduling room moves late checkouts stay-overs and other requests from guests.
- Answer guests questions about the hotel services and amenities.
Where Youve Been:
Were looking for someone with six months to one year of related experience the ability to work evening/overnight shifts and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way fulfilling requests (even challenging ones) in a timely manner. If you dont work well under pressure this wont be a great fit.
When Youre Here:
Sometimes youll be behind the deskbut also be prepared to move around because more than half of the time you will be standing/sitting carrying/lifting up to 25 pounds walking bending/twisting climbing stairs and more. You also must be able to accommodate varying schedules including nights weekends and holidays. But wait theres a great upside: in exchange for your flexibility we offer excellent pay hotel discounts F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Our company offers Competitive Pay & Health Benefit Packages Annual Raises Vacation & Sick time Discounts on Hotels Worldwide & Flexible Scheduling
Required Experience:
Unclear Seniority
Employment Type
Full-Time
