Financial Aid Advisor and Operations Specialist
Financial Aid Advisor and Operations Specialist
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$ 58000 - 60000
1 Vacancy
Job Description
Status: Full-time Exempt
Schedule: M-F 8:30 AM 4:30 PM 37.5 hours per week
Reports to: Director of Financial Aid
Direct Reports: None
Start Date: ASAP
Location: Remote or Chicago IL
About Us:
IES Global headquartered in Chicago is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10000 students annually through unparalleled study abroad experiences. We offer 400 programs in 85 locations worldwide partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.
IES Global comprises a collective of brands including IES Abroad IES Internships IES Customized & Faculty-Led Programs and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education integrate perspectives prioritize student health and safety and strive to better the world through our Global Good Commitment.
For 75 years we have been a trusted leader in global education. We are committed to expanding access to study abroad fostering a sense of belonging for everyone at IES Global and building cultural competence among our students partners and staff worldwide.
When all people feel included and valued in the workplace our work environment is enhanced and our mission becomes more achievable. At IES Global that looks like proudly bringing together top talent from across the globe with varying perspectives and expertise and enabling them to thrive at work.
Join us and become part of a community dedicated to creating global leaders and life-changing experiences.
Summary of Position:
The Financial Aid Department supports all IES Abroad students with financial aid and scholarships. This includes processing financial aid applications awarding scholarships and increasing financial literacy around study abroad funding for students. Supporting students with financial aid also includes the collecting organizing and clarifying of data and information throughout the pre-departure process so that it is clear informative and adds value to the study abroad experience.
Essential Job Responsibilities and Duties:
Process financial aid applications in a timely and accurate manner
Process student stipend and scholarship reimbursement forms through the forms management and client relations management systems
Provide friendly accurate and prompt financial aid support to IES Abroad students parents and education institution staff through written and verbal (phone) communications
Manage student interactions in client relations management system in a timely manner and maintain excellent records of all communications
Process consortium agreement forms in a timely and accurate manner; manage consortium agreement and scholarship inboxes
Maintain student financial aid data in database and client relations management system
Support the testing and validation of new financial aid system functionalities during the system rebuild and implementation phases; participate in user acceptance testing (UAT) by running test cases and reporting discrepancies or bugs
Train on new systems and assist in creating updated user guides and job aids for internal and external stakeholders
Participate in financial aid workshops orientation sessions or outreach events on-campus at consortium institutions
Serve as a contact in Financial Aid Department providing exceptional service to students university coordinators and internal departments
Maintain orderly and confidential filing systems and record keeping
Take on special projects other duties and tasks as assigned
Regular and predictable attendance is essential for this position
Experience and Qualifications and Skills:
Minimum two year data entry or administrative experience
Database literacy with extensive computer knowledge of Microsoft Office and Excel
Ability to organize and prioritize multiple projects simultaneously and to meet deadlines
Strong written and verbal communications skills
Ability to manage and maintain high call volume
Strong interpersonal communication skills and customer focus
Strong attention to detail with the capacity to maintain accurate records
Ability to cooperate with all stakeholders
Takes responsibility for actions results and mistakes
Ability to exercise sound judgment when handling variety of issues
Strong problem-solving skills
Strong self-direction and initiative skills
Act in professional manner at all times
Ability to be flexible and adaptable in a changing environment
Meet commitments on a consistent and timely basis with infrequent unplanned absences
Maintains positive can-do attitude even during stressful situations
Ability to learn quickly
Ability to work both independently and as part of a team
Education Licenses and/or Certifications etc.:
Bachelors degree or equivalent work experience
Hiring Salary Range:
$58000 - $$60000
Benefits Eligible
Yes
IES Abroad offers a wide range of benefits for eligible employees including health retirement and paid time off. Information about the benefit click on IES Abroad Benefits Guide to view.
How to Apply:
All applicants should submit an application includingcover letterresume andsalary requirementsby clicking Apply at the top of this page.
Please visit for more information about working at IES Abroad. If you require an accommodation with the application process please emailus: .
Equal Opportunity Employment:
IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employees abilities and promoting workforce diversity.
We are proud to be an equal opportunity employer and do not discriminate against any applicant on the basis of race color ancestry sex (including pregnancy) age national origin citizenship religion marital status disability sexual orientation gender identity and/or expression veteran status and/or any other status protected by applicable laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
