Senior IT Tech - Exec Support
Senior IT Tech - Exec Support
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Salary Not Disclosed
1 Vacancy
Job Description
This is a pivotal onsite role in San Mateo CA blending comprehensive IT support for our entire organization (Builders) with specialized high-touch assistance for our senior leadership team. Youll be a trusted technology partner ensuring seamless and secure operations for everyone while proactively minimizing disruptions and enhancing efficiency for executives. Your work will directly impact productivity and company success across all levels.
This role is an hourly position and requires onsite support 5 days a week.
You will:
- Serve as a core member of the IT team providing daily technical support to all Builders for hardware software and network issues.
- Offer top-tier confidential technical assistance to senior leaders proactively resolving complex IT issues and optimizing their technology setups.
- Educate both general staff and executives on security and technology best practices fostering a culture of digital responsibility.
- Lead the adoption and integration of new technologies providing expert guidance and support to all users.
- Manage VIP support channels for rapid discreet service for executives.
- Collaborate cross-functionally with teams like Facilities Security and HR on both general IT needs and specific executive IT requirements.
- Analyze and prevent recurring technical issues for all users implementing long-term solutions and improvements through automation where possible.
- Track and report on IT support metrics for continuous improvement across the organization including specialized metrics for executive support.
- Assist with onboarding and offboarding procedures for all employees ensuring smooth technology transitions.
- Manage and maintain IT inventory including hardware and software licenses and develop clear IT documentation.
- Participate in on-call schedules to provide timely support as needed.
You have:
- Extensive experience in high-touch confidential IT support specifically for executives understanding their unique needs and challenges.
- A strong track record of proactive problem-solving and anticipating technical needs for a diverse user base.
- Expertise in supporting diverse devices (macOS Windows iOS Android ChromeOS Linux) in an enterprise environment.
- Proficiency in enterprise applications such as Okta Slack Zoom Google Workspace and Microsoft 365.
- Extensive experience with MDM solutions and a strong understanding of identity verification and identity providers
- A balanced approach to secure technology adoption for all users with heightened awareness for executive-level security.
- Familiarity with scripting (PowerShell Bash Python) and/or low-code automation to improve IT efficiency.
You are:
- Highly discreet and trustworthy with an acute understanding of confidentiality and sene of urgency especially when dealing with executive matters.
- A proactive problem-solver who anticipates both general user and executive needs.
- An exceptional communicator able to explain complex technical concepts clearly to both technical and non-technical audiences including senior leaders.
- Passionate about guiding and empowering junior team members fostering their growth and skill development.
- Adaptable and resilient in dynamic IT environments capable of handling varying levels of support requests.
- Highly security-conscious understanding ITs critical role in maintaining overall company security and executive privacy.
- Meticulous in documenting all IT issues and solutions contributing to a robust knowledge base.
- A strong collaborator able to work effectively with various internal and external teams.
- A continuous learner staying up-to-date with emerging IT trends and technologies.
Required Experience:
Senior IC
Employment Type
Full Time
