drjobs Dutch Customer Specialist in Lisbon

Dutch Customer Specialist in Lisbon

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1 Vacancy
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Job Location drjobs

Lisbon - Portugal

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Grow Your Career in Customer Support Excellence!

Are you passionate about helping others and creating outstanding customer experiences Were looking for a dedicated and service-oriented Customer Support Specialist to join our energetic team. If you thrive in a fast-paced environment and enjoy solving problems with empathy and clarity this role could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist youll be the primary point of contact for users assisting them across a variety of channels including email chat and social platforms. Whether resolving account issues addressing billing questions or offering technical support your goal will be to ensure a smooth high-quality user experience.

Key Responsibilities:

  • Provide friendly and effective support through multiple communication channels

  • Assist with account setup password recovery billing inquiries and identity verification

  • Troubleshoot technical issues with attention to detail and clear communication

  • Deliver a consistent compassionate experience to all users

  • Maintain accurate case records while following internal procedures

  • Work collaboratively with internal teams to improve support processes

  • Offer feedback and ideas to enhance customer experience and service delivery

Requirements:

  • Fluent in Dutch (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership analytical and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience recognizing and rewarding your contributions
  • Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
  • Onsite Work: Engage and grow in a collaborative office environment

  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity Apply today and lets connect!

Employment Type

Full Time

Company Industry

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