Sr Program Manager, GSRC Planning
Sr Program Manager, GSRC Planning
Posted on :
22-07-2025
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1 Vacancy
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Job Description
At Amazon we are working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. If you would like to help us build the place to find and buy anything online this is your chance to make history.
We are looking for a Capacity Planning Manager to lead the mid to long term Capacity Planning for the Quality operations team and will be part of the larger GSRC Central Capacity Planning team. The Program Manager will act as a thought partner for the Program Team and the Single Threaded Leader (STL) and will lead the medium/long term operational planning for the given programs. The role will also need to work closely with the forecasting team and finance stakeholders to ensure that our capacity plans stay nimble with respect to evolving input/output parameters. This is a high visibility and high impact role and requires the person make frequent presentations to senior leadership.
Key job responsibilities
Create and maintain the medium/ long term operational plan for Quality programs
Establish and conduct monthly capacity planning review forum to capture changes to the input and output parameters
Minimize the supply demand mismatch on floor through strategic planning and tactical adjustments in partnership with the operations team and workforce management team. Clearly communicate dependencies and manage/track expectations
Partner with Program STL and Finance to define operational as well as business facing outcome metrics and review/report them on a periodic basis
About the team
Amazon strives to be the worlds most customer-concentric company where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The mission of our Amazon Global Solutions & Risk Compliance (GSRC) team is to provide services through people processes and technology to protect our customers partners and associates from unsafe products or processes enabling safe compliant and efficient operations and supply chains cost effectively. We deliver on our mission through a network of 13 sites located across Americas Asia and Europe with 3500 employees globally.
- Bachelors degree in business engineering operations supply chain transportation logistics
- 8 years of program or project management experience
- Experience working cross functionally with tech and non-tech teams
- Should be familiar working with large data sets independently and doing the analysis
- Exceptional communication and interpersonal skills with the ability to convey complex capacity planning concepts clearly and effectively to different levels of leadership.
- Proven experience working in operations or compliance program management or a related field
- Strong analytical and problem-solving skills with the ability to develop efficient processes and mechanisms.
- Masters degree in Engineering Operations or Business Administration.
- Prior work in managing capacity planning for large operations teams such as customer service centres or business support teams.
- Advanced SQL skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking for a Capacity Planning Manager to lead the mid to long term Capacity Planning for the Quality operations team and will be part of the larger GSRC Central Capacity Planning team. The Program Manager will act as a thought partner for the Program Team and the Single Threaded Leader (STL) and will lead the medium/long term operational planning for the given programs. The role will also need to work closely with the forecasting team and finance stakeholders to ensure that our capacity plans stay nimble with respect to evolving input/output parameters. This is a high visibility and high impact role and requires the person make frequent presentations to senior leadership.
Key job responsibilities
Create and maintain the medium/ long term operational plan for Quality programs
Establish and conduct monthly capacity planning review forum to capture changes to the input and output parameters
Minimize the supply demand mismatch on floor through strategic planning and tactical adjustments in partnership with the operations team and workforce management team. Clearly communicate dependencies and manage/track expectations
Partner with Program STL and Finance to define operational as well as business facing outcome metrics and review/report them on a periodic basis
About the team
Amazon strives to be the worlds most customer-concentric company where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The mission of our Amazon Global Solutions & Risk Compliance (GSRC) team is to provide services through people processes and technology to protect our customers partners and associates from unsafe products or processes enabling safe compliant and efficient operations and supply chains cost effectively. We deliver on our mission through a network of 13 sites located across Americas Asia and Europe with 3500 employees globally.
- Bachelors degree in business engineering operations supply chain transportation logistics
- 8 years of program or project management experience
- Experience working cross functionally with tech and non-tech teams
- Should be familiar working with large data sets independently and doing the analysis
- Exceptional communication and interpersonal skills with the ability to convey complex capacity planning concepts clearly and effectively to different levels of leadership.
- Proven experience working in operations or compliance program management or a related field
- Strong analytical and problem-solving skills with the ability to develop efficient processes and mechanisms.
- Masters degree in Engineering Operations or Business Administration.
- Prior work in managing capacity planning for large operations teams such as customer service centres or business support teams.
- Advanced SQL skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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