drjobs Manager- Command Center (Automobile)

Manager- Command Center (Automobile)

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1 Vacancy
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Job Location drjobs

Chennai - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Role: Manager- Command Center (Automobile)

Experience: 6-10 years

Qualification: BE

Location: Chennai


The professional will be responsible to lead the Command Center operations ensuring high vehicle uptime reducing warranty costs and delivering proactive customer support.


Job Responsibilities:

  • Lead the Command Center operations ensure 24/7 operational readiness planning of shifts staffing performance monitoring.
  • Implement SOPs for L1 issues ensure accessibility for customers across.
  • Build mentor and lead teams to resolve L1 issuse effectively.
  • Work on operational and vehicle data to derive actionable reports.
  • Identify trends/ opportunities for service improvement.
  • Work with analytics and development team to help create dashboards.
  • Drive initaitives across warranty reduction support customer engagements.


Remote Work :

No

Employment Type

Remote

Company Industry

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