Dutch -Speaking Customer Support Experts
Dutch -Speaking Customer Support Experts
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Job Description
Job Opportunity: Dutch-Speaking Customer Service Representative Customer Delight Project
Location: Lisbon Portugal
Languages Required: Dutch (native/fluent) and English (B2 level or higher)
Employment Type: Full-time Fixed-Term Contract
About the Role
Are you passionate about digital communication customer satisfaction and innovation We are seeking motivated Dutch-speaking Customer Service Representatives to join a dynamic team supporting the Customer Delight project.
You will work with small and medium-sized businesses (SMBs) helping them optimize their digital presence and advertising strategies through high-quality customer support.
Key Responsibilities
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Deliver outstanding customer support via phone email and chat
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Assist SMB clients with their online advertising tools and account management
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Offer pre- and post-sales guidance on self-service platforms
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Analyze recurring client issues and provide feedback to relevant teams
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Work cross-functionally to resolve complex problems and ensure customer satisfaction
Training & Onboarding
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Comprehensive training program (3 weeks full-time)
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Product knowledge systems training and customer interaction coaching
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Hands-on on-the-job learning and team integration
Requirements
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Fluency in Dutch (spoken and written)
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Good command of English (B2 level or higher)
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Strong communication and problem-solving skills
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Tech-savvy with the ability to adapt to digital tools
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EU citizenship or a valid Portuguese residence permit is mandatory
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Customer-oriented collaborative and proactive mindset
Work Conditions
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40 hours per week (full-time) rotating shifts including weekends
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Work schedule communicated in advance
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Based on-site in Lisbon Portugal
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Portuguese employment contract (fixed-term renewable with potential for long-term employment)
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Public holiday compensation in accordance with Portuguese labor law
Relocation Support Available (For eligible international candidates)
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Administrative assistance with arrival and documentation
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Airport pickup and help settling in
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Access to accommodation in shared apartments
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Additional cultural integration activities such as language lessons sports and workshops
Ready to Apply
If youre looking to be part of a fast-paced international environment and support one of the worlds most recognized digital brands wed love to hear from you.
Apply today and take the next step in your career journey!
Employment Type
Full Time
