Operations Manager II, Central Functions
Operations Manager II, Central Functions
Posted on :
22-07-2025
Employer Active
1 Vacancy
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Job Description
At ATS CF we are constantly innovating to deliver the best possible Customer Experience. We want to create Operations & program structure to ensure that CF team is well supported to meet Amazon standards so we deliver best in class delivery experience to our customers. In the Operations Manager II role you will work to resolve both short-term operations issues as well as contribute to the long-term vision of the Program.
You will:
- Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business
- Support internal partners including Site ops and transportation in resolving complex pickup issues and escalations.
- Monitor operational performance of ATS/3P sites and provide coaching/training on operational best practice
- Report on daily weekly monthly operational KPIs and projects to senior leadership
Key job responsibilities
- Constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers and internal customers
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
You will:
- Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business
- Support internal partners including Site ops and transportation in resolving complex pickup issues and escalations.
- Monitor operational performance of ATS/3P sites and provide coaching/training on operational best practice
- Report on daily weekly monthly operational KPIs and projects to senior leadership
Key job responsibilities
- Constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers and internal customers
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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