Full-Time Guest Service Agent
Full-Time Guest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us
Step into a piece of history with a modern twist at The Connally Hotel Downtown Atlantaa beautifully restored historic landmark featuring 156 stylish guest rooms and 900 sq. ft. of flexible meeting and conference space. Perfectly situated in one of Atlantas most dynamic sports and entertainment districts our hotel blends timeless charm with contemporary comfort delivering a unique experience for both business and leisure travelers.
Position Summary
We are seeking a Full-Time Guest Service Agent to join our front desk team. This critical role is responsible for delivering exceptional service to guests throughout their stay from check-in to check-out. The ideal candidate is friendly dependable detail-oriented and passionate about hospitality. Whether assisting guests face-to-face or over the phone you will be the welcoming voice and helpful hand that represents The Connally Hotel.
Key Responsibilities
- Greet and assist guests with check-in check-out and throughout their stay
- Handle guest inquiries requests and complaints in a professional and courteous manner
- Process payments and maintain accurate records using hotel systems
- Collaborate with housekeeping engineering and other departments to fulfill guest needs
- Maintain a clean organized and welcoming front desk and lobby area
- Assist in booking reservations and promoting hotel amenities and local attractions
- Monitor lobby activity and ensure guest safety and security
- Support other front desk agents and shifts as needed to ensure smooth operations
What We Offer
Join a team that values excellence in service and supports your professional growth.
- Competitive hourly wage
- Beautifully renovated work environment in a historic setting
- Career advancement opportunities with StepStone Hospitality Inc.
- Complimentary parking
- Hotel discounts at participating properties
- A supportive and inclusive team culture
- Previous experience in a hotel front desk or guest service role preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Comfortable using computers; knowledge of hotel property management systems is a plus
- Ability to handle pressure and resolve issues with professionalism
- High school diploma or equivalent preferred
- CPR/First Aid certification is a plus
- Multilingual abilities are a plus
- Knowledge of basic safety and security procedures
Equal Opportunity Employer
The Connally Hotel is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status disability status or any other legally protected status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
