Operations Specialist

Our Company:

QiH is a global digital marketing group specialising in the iGaming sector operating across various international markets. Our companies include Digital Adventures which provides traffic to leading iGaming operators; Wizard Interactive an affiliate partner for top US online casinos; and Tau Marketing Services which offers three consumer-focused casino brands through the Aspire network.

QiH is a fast-growing innovative and progressive scale-up business headquartered in London with a collective of brilliant brains in Skopje. We specialise in multi-channel marketing. Thanks to our Affiliate Paid Media SEO Retention and Data and analytics teams we are successful across several areas in a highly competitive industry.

Data is at the core of what we do at QiH but our people are at the heart of our success! At QiH we have created an energetic and target-driven culture and continuously invest in each individual. Were expanding and looking for people passionate about solving problems to fuel our growth and eager to grow alongside our fast-paced forward-thinking organization.

The Role

Our operations team is growing! Were looking for a detail obsessed Operations Specialist to join our team in London to continue to support the growing demands of the business during a period of rapid growth. The Operations Specialist will be responsible for ensuring we are extracting data in a timely manner to deliver our daily KPI reports find new opportunities to improve our data processes and support the other teams with any data requests.

Were looking for someone who is passionate about developing their skills in data handling and reporting with the ambition of being the go-to expert on all our data queries.

Key Responsibilities:

• Ensure that reports are updated accurately and on time in accordance to business reporting requirements

• Extract & upload data from marketing and merchant systems

• Monitor daily data processes and alerts

• Ongoing QA on the datasets and the reports

• Liaise with business on issues identifying the cause and finding a timely resolution

• Provide ideas for reports optimization and process efficiency improvements

• Review data requests and ensure they follow the defined brief format and keep track of the ticket journey to completion

• Build/design new dashboards and provides ad-hoc analysis

• Help the operations team in our quest to automate tasks setting the business up to scale

About You:

• Excellent attention to detail with the ability to follow (and develop) processes

• Excellent Excel skills and knowledge of Google Products suite (especially Google Sheets)

• Enthusiastic about identifying and solving problems

• Strong written and verbal communication skills with the ability to communicate to all levels of the business

• You thrive when working as part of a team

• Comfortable in a fast-paced environment

• Available for weekend work as part of a wider team rota

• Quick learner when it comes to onboarding onto new data automation & CMS systems

• Have excellent written and verbal English skills

• Last but not least youll have no ego!

What Youll Get

• Competitive Base Salary & Bonus

• Private Health Care (Bupa)

• Travel Insurance

• Market Leading Training Programme

• Recognition & Reward Scheme

• Annual Company Conference (previous destinations Bologna Dubrovnik Belgrade and Thessaloniki)

• Regular Happy Hour / Team Lunches

• Free Coffee Drinks & Snacks

Whats the next step

Our hiring process ensures were recruiting the right people for the role. We ensure that people are as suitable for us as we are for them.

If you like the sound of what were all about at QiH and want to join a team where you can make an impact please apply or contact us at

Required Experience:

Unclear Seniority