Employment Skills facilitator/Case Manager - Full-time- New Westminster WorkBC Centre
Employment Skills facilitator/Case Manager - Full-time- New Westminster WorkBC Centre
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$ 28 - 29
1 Vacancy
Job Description
MOSAIC operates on the traditional and unceded Coast Salish Territories the ancestral lands of the swxw7mesh sellwitulh xmkym qiqyt scwan msteyx kikm qicy qa:nn SEMYOME and Matsqui nations where we are privileged to carry out our mission.
WHY YOU SHOULD WORK WITH US:
MOSAIC is one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants refugees and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976 MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women Indigenous Peoples people with disabilities persons of diverse sexual orientation gender identity or expression (2SLGBTQI) and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees) the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives taking part in training opportunities for career growth.
Today the organization engages and serves over 26000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family interpretation and translation language and workplace training counselling and employment. As a certified living wage employer and a CARF-accredited organization MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation a solid financial position and a hugely compelling mission.
JOIN OUR TEAM!
MOSAIC is seeking a client-centered results-oriented individual who is passionate about empowering clients to reach their personal and employment goals in the role of Employment Skills Facilitator/Case Manager. This position will be based out of the New Westminster WorkBC sure if youre 100% qualified We encourage you to apply anyway!
POSITION FUNCTION:
As the Employment Skills facilitator/Case Manager develops and delivers classroom instruction to WorkBC clients that results in improved employability and successful job attachment outcomes. This position provides case management services for eligible clients according to the WorkBC Case Management model and assists clients in developing and following through on action plans to achieve labour market attachment.
KEY DUTIES AND RESPONSIBILITIES:
- Maintain knowledge of the unique needs of program participants and related activities/services
- Evaluate the process to determine how case-managed clients are referred to classroom instruction; regularly assist the assistant manager in refining the process
- Develop and deliver classroom instruction to improve adult learners employability
- Maintain and monitor client progress to a successful job attachment outcome through building rapport with clients and documenting client activities in the client database
- Assist in resolving client complaints and managing aggressive client behaviors
- Take on the additional tasks as assigned by the assistant manager (partner staff) or as assigned by the Manager
- Provide back-up for the employment resources specialist in providing client intake client needs assessment services and the operation of the WorkBC Resource Room
- Play the role of subject matter expert (SME) serving one or more Client Inclusion Groups
- Evaluate curriculum and teaching methodologies; regularly update classroom instruction delivery to improve client outcomes
- Support the team with program policy interpretation and develop a strategy/process to improve contractual outcomes and achieve client success
- Collect and maintain labour market information and information on labour market trends
QUALIFICATIONS:
- A post-secondary degree certificate or diploma in a relevant field (human resources management career development counselling social work psychology adult education) or completion of coursework in related fields or 2 or more years of demonstrated experience in:
- Delivering basic life skills/essential work skills programs; facilitating group-based workshops within the WorkBC framework evaluating curriculum teaching methodologies and case-management referral processes
- Working with individuals with complex barriers and a broad range of cultural backgrounds
- Job coaching counselling or mentoring clients
- Conducting and interpreting clients needs assessments
- Providing excellent customer service and resolving issues both in person and in a virtual service delivery environment
- Building partnerships with employers community agencies and other stakeholders
- Current and satisfactory Criminal Record Check required
- English communication skills other languages are an asset
- Experience evaluating curriculum
- Knowledge of teaching methodologies and case-management referral processes
- Cross-cultural communication skills
- Experience facilitating group-based learning for adult learners
- Cultural Awareness; ability to work with diverse groups
- Ability to adapt teaching materials to meet the needs of clients
- Able to build rapport with clients
- Excellent interpersonal skills
- Ability to work cooperatively in a team environment
- Proficiency in Microsoft Office suite Teams database software and able to operate standard office equipment
- Excellent problem-solving collaboration and organizational skills
- Organized and able to set priorities and meet deadlines
- Tactful discrete diplomatic patient flexible
- Career Development Practitioner certified will be considered an asset
- Experience with the Integrated Case Management (ICM) system will be considered an asset
HOURS:
Full-time (35 hours per week)
The successful candidate must be able to commute to the New Westminster WorkBC Centre at 2nd Floor 519 7th St. New Westminster British ColumbiaV3M 6A7
COMPENSATION: $28.58 - $29.25 per hour
BENEFITS:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
DEADLINE: Friday August 4 2025 at 4:30 pm
IMPORTANT NOTES:
- MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.
- Before applying you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit please ensure that it allows you to work for the duration of this position.
- We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful Workplace andCode of Conduct. As of September 18 2023 MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore until further notice employees are no longer required to provide a proof of vaccination. However should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.
Required Experience:
Manager
Employment Type
Full-Time
