Case Manager
Case Manager
Posted on :
23-07-2025
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1 Vacancy
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Job Description
Job Description Summary
The Case Manager for the Dean of Students Office provides front-line support for students navigating serious and often high-risk personal academic or health-related challenges. Reporting to the Senior Case Manager this position plays a pivotal role in Chapman Universitys student care model by conducting behavioral assessments managing a caseload of students of concern and coordinating referrals to critical resources both on and off campus. This position is essential to ensuring student safety promoting equity in access to support and enhancing institutional retention efforts. The Case Manager meets individually with students presenting with complex needsranging from suicidal ideation and trauma to food insecurity and medical issuesand builds individualized action plans to help them stabilize and succeed. The Case Manager also works closely with faculty staff campus service offices and external providers to promote early intervention crisis management and comprehensive follow-up.
Responsibilities
Student Support & Case Management Meet individually with students experiencing personal academic or mental health challenges to conduct behavioral assessments and develop trauma-informed support plans. Provide ongoing follow-up to ensure student safety accountability and connection to appropriate care systems. Assist students in connecting with and navigating university and community-based resources. Respond to urgent concerns including suicidal ideation interpersonal violence housing insecurity and medical emergencies; in collaboration with campus and community Referral Navigation & Resource Coordination Guide students through accessing support services such as counseling disability accommodations financial aid and community health resources. Assist students in making first appointments with on- and off-campus providers with consideration to identity insurance and accessibility needs. Track barriers to access and collaborate with team members to close service gaps and promote equity in support systems. Coordinate multidisciplinary care with students who have recently been discharged from the hospital/treatment program to ensure transition back into campus community Documentation & Risk Management Maintain detailed confidential and timely records of all student contacts and case developments using the campus case management system (e.g. Advocate). Document risk factors care plans referrals and outcomes in accordance with FERPA HIPAA and university policy. Contribute to team-based reporting data tracking and early alert systems to identify emerging concerns and institutional trends. Facilitate agreement-based resolutions with parties as appropriate Collaboration & Campus Engagement Serve as a key point of contact for faculty and staff reporting student concerns offering consultation and follow-up support. Coordinate with campus departments such as Residence Life Academic Advising Financial Aid SPCS Student Health and Disability Services to ensure holistic care. Participate in student support programming including Orientation Healthy Panther and wellness initiatives to build student trust and increase visibility of resources Team Participation & Training Engage in regular case consultation and supervision with the Senior Case Manager to ensure consistent ethical and effective student support. Support the training and onboarding of MSW interns and student staff through mentorship and modeling of best practices. Contribute to internal process improvement efforts outreach strategies and team professional development activities.
Required Qualifications
Masters degree in Social Work Counseling Student Affairs Psychology or a closely related field. One to three years of full-time experience (or equivalent) in student support behavioral case management or social services. Demonstrated interest in and experience supporting the success of college student populations including students from a wide range of backgrounds and lived experiences. Excellent interpersonal and written communication skills with the ability to navigate sensitive conversations and maintain discretion. Strong organizational skills with experience documenting case notes and managing confidential records.
The Case Manager for the Dean of Students Office provides front-line support for students navigating serious and often high-risk personal academic or health-related challenges. Reporting to the Senior Case Manager this position plays a pivotal role in Chapman Universitys student care model by conducting behavioral assessments managing a caseload of students of concern and coordinating referrals to critical resources both on and off campus. This position is essential to ensuring student safety promoting equity in access to support and enhancing institutional retention efforts. The Case Manager meets individually with students presenting with complex needsranging from suicidal ideation and trauma to food insecurity and medical issuesand builds individualized action plans to help them stabilize and succeed. The Case Manager also works closely with faculty staff campus service offices and external providers to promote early intervention crisis management and comprehensive follow-up.
Responsibilities
Student Support & Case Management Meet individually with students experiencing personal academic or mental health challenges to conduct behavioral assessments and develop trauma-informed support plans. Provide ongoing follow-up to ensure student safety accountability and connection to appropriate care systems. Assist students in connecting with and navigating university and community-based resources. Respond to urgent concerns including suicidal ideation interpersonal violence housing insecurity and medical emergencies; in collaboration with campus and community Referral Navigation & Resource Coordination Guide students through accessing support services such as counseling disability accommodations financial aid and community health resources. Assist students in making first appointments with on- and off-campus providers with consideration to identity insurance and accessibility needs. Track barriers to access and collaborate with team members to close service gaps and promote equity in support systems. Coordinate multidisciplinary care with students who have recently been discharged from the hospital/treatment program to ensure transition back into campus community Documentation & Risk Management Maintain detailed confidential and timely records of all student contacts and case developments using the campus case management system (e.g. Advocate). Document risk factors care plans referrals and outcomes in accordance with FERPA HIPAA and university policy. Contribute to team-based reporting data tracking and early alert systems to identify emerging concerns and institutional trends. Facilitate agreement-based resolutions with parties as appropriate Collaboration & Campus Engagement Serve as a key point of contact for faculty and staff reporting student concerns offering consultation and follow-up support. Coordinate with campus departments such as Residence Life Academic Advising Financial Aid SPCS Student Health and Disability Services to ensure holistic care. Participate in student support programming including Orientation Healthy Panther and wellness initiatives to build student trust and increase visibility of resources Team Participation & Training Engage in regular case consultation and supervision with the Senior Case Manager to ensure consistent ethical and effective student support. Support the training and onboarding of MSW interns and student staff through mentorship and modeling of best practices. Contribute to internal process improvement efforts outreach strategies and team professional development activities.
Required Qualifications
Masters degree in Social Work Counseling Student Affairs Psychology or a closely related field. One to three years of full-time experience (or equivalent) in student support behavioral case management or social services. Demonstrated interest in and experience supporting the success of college student populations including students from a wide range of backgrounds and lived experiences. Excellent interpersonal and written communication skills with the ability to navigate sensitive conversations and maintain discretion. Strong organizational skills with experience documenting case notes and managing confidential records.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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