IT Support Engineer
IT Support Engineer
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Job Description
Here at Hometap were collaborative passionate and always ready to roll up our sleeves to create solutions that help people get more out of homeownership and out of life. Our first product a home equity investment gives homeowners the opportunity to quickly access the equity theyve built in their home to pay for whats most important to them from handling debt to finally making much-needed renovations without taking on debt.
We work hard and have some fun along the way too. You dont have to take our word for it:The Boston Globe and Forbes have recognized us as a great place to work and weve been honored for our commitment to innovation in the fintech space by Inc. HousingWire and more!
In case you need any more convincing we also provide competitive compensation healthcare coverage unlimited PTO a generous share package and a strong culture with plenty of opportunities for team-building and camaraderie.
Who you are:
As an IT Support Engineer at Hometap you will be responsible for delivering exceptional first-line IT support to all Hometap employees. Youll provide IT support and troubleshooting for end users while provisioning equipment managing systems and cloud services supporting security initiatives and participating in hardware inventory and technology rollouts.
Youre a great fit if you bring experience in an IT role and a strong desire to provide outstanding service to end users. You enjoy collaborating within a team supporting IT projects and working independently in a lean fast-paced environment. You have excellent attention to detail coupled with a strong sense of ownership and accountability. Youre someone who loves helping others and is able to bring a positive attitude and sense of humor to your work.
What youll do:
- Serve as the primary point of contact for first-level end-user support including troubleshooting and resolving hardware software and connectivity issues
- Provision and configure new equipment and user accounts
- Manage operating systems software and services centrally using computer management tools
- Administer cloud services (e.g. Google Workspace)
- Support Information Security initiatives and projects
- Coordinate the rollout and adoption of new cloud-based tools and services
- Manage hardware procurement asset tracking and inventory control
- Provide prompt and thorough customer service to employees via email Slack phone and Zoom
What Youll Bring
- 2 years of relevant IT support experience
- Solid experience with macOS (10.15 and newer) and Windows 10 and above
- Working knowledge of private networking concepts
- Ability to troubleshoot and resolve software hardware and application issues
- Familiarity with cloud-based office applications such as Google Workspace Gmail or Office 365
- Excellent time management organizational and prioritization skills
- Outstanding customer service and interpersonal communication skills
Bonus Points:
- Experience in the fintech industry
- Background supporting products or environments with elevated security requirements
- Experience supporting distributed or remote teams
Hometap is an equal opportunity employer. We provide employment opportunities regardless of race age color religion sex sexual orientation gender gender identity gender expression genetic information national origin pregnancy marital veteran or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap please let us know by emailing
Employment Type
Full Time
