Field Service Support Engineer 2 2nd Shift

Tupelo, MS - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Primary Function of Position

A Field Service Support Engineer 2 will support an assigned region or temporarily assigned territory with planned maintenance activities or other actions as required. When required; install support troubleshoot repair and otherwise maintain all Intuitive products in an assigned region/territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems specialized training as well as excellent customer service and communication skills.

Essential Job Duties

Perform all types of scheduled maintenance activities for an assigned territory including but not limited to; system inspections preventive maintenance software updates system recalls field actions and upgrades
Troubleshoot diagnose and repair all Intuitive products and associated equipment within a specified territory or region in accordance with procedures and within designated timeframes
Coordinate and perform system and hardware delivery and installation
Competent in knowledge and implementation of O.R. protocol and HIPAA standards
Complete all administrative duties including but not limited to; Spare parts inventory Field Activity Reports Return Material Authorizations Expense Reports etc. within the prescribed timeframes
Maintain all Intuitive provided items to include; issued tooling calibrated tool sets employee vehicle laptops iPads and any other company owned or issued assets
Support Intuitive teams as required to facilitate company goals; e.g. Assist outside territories during times of an open territory or during absence of assigned Field Service Engineer assist Sales teams with trade show support as required assist Genesis teams with sterile reprocessing training as required provide hospital contacts to other Intuitive teams as required etc.
Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
Complete all required training items to include but not limited to; equipment training for all Intuitive products you may need to support Intuitive Surgical University classes as required and professional development courses as required by management
Maintain all aspects of a temporarily assigned territory or region to include but not limited to; responding to customer needs establishing a rapport with assigned customer base and supporting customer training and events as required

*This position may be hired at a lower or higher profile

Qualifications :

Required Skills and Experience

Conduct training sessions at ISI training centers and hospitals
Understand and comply with all department and company policies
Provide management with a quarterly territory review and assessment
Complete all administrative tasks in the required time frame
Ad hoc tasks assigned by management
Demonstrate individual characteristics expected of Intuitive personnel (e.g. Character capacity energy experience)

Working Conditions

Ability to Travel 80% within the travel and expense policy (local regional and national travel)
Reside within 30 miles of an airport and within a designated city in your assigned region
Willing to work a flex shift second shift or other as required by territory and management
Clean driving record
Able to lift 75 lbs and move wheeled objects up to 1200 lbs

Preferred Skills and Experience

1-3 years of Field Service Experience preferred
Associates degree in related field or equivalent training/experience preferred
Proven track record of troubleshooting electro-mechanical systems preferred
Good written and oral communication skills
General computer skills
Excellent administrative and record keeping skills

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Remote Work :

Yes

Employment Type :

Full-time

Primary Function of PositionA Field Service Support Engineer 2 will support an assigned region or temporarily assigned territory with planned maintenance activities or other actions as required. When required; install support troubleshoot repair and otherwise maintain all Intuitive products in an as...

Primary Function of Position

Essential Job Duties

Perform all types of scheduled maintenance activities for an assigned territory including but not limited to; system inspections preventive maintenance software updates system recalls field actions and upgrades
Troubleshoot diagnose and repair all Intuitive products and associated equipment within a specified territory or region in accordance with procedures and within designated timeframes
Coordinate and perform system and hardware delivery and installation
Competent in knowledge and implementation of O.R. protocol and HIPAA standards
Complete all administrative duties including but not limited to; Spare parts inventory Field Activity Reports Return Material Authorizations Expense Reports etc. within the prescribed timeframes
Maintain all Intuitive provided items to include; issued tooling calibrated tool sets employee vehicle laptops iPads and any other company owned or issued assets
Support Intuitive teams as required to facilitate company goals; e.g. Assist outside territories during times of an open territory or during absence of assigned Field Service Engineer assist Sales teams with trade show support as required assist Genesis teams with sterile reprocessing training as required provide hospital contacts to other Intuitive teams as required etc.
Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
Complete all required training items to include but not limited to; equipment training for all Intuitive products you may need to support Intuitive Surgical University classes as required and professional development courses as required by management
Maintain all aspects of a temporarily assigned territory or region to include but not limited to; responding to customer needs establishing a rapport with assigned customer base and supporting customer training and events as required

*This position may be hired at a lower or higher profile

Qualifications :

Required Skills and Experience

Conduct training sessions at ISI training centers and hospitals
Understand and comply with all department and company policies
Provide management with a quarterly territory review and assessment
Complete all administrative tasks in the required time frame
Ad hoc tasks assigned by management
Demonstrate individual characteristics expected of Intuitive personnel (e.g. Character capacity energy experience)

Working Conditions

Ability to Travel 80% within the travel and expense policy (local regional and national travel)
Reside within 30 miles of an airport and within a designated city in your assigned region
Willing to work a flex shift second shift or other as required by territory and management
Clean driving record
Able to lift 75 lbs and move wheeled objects up to 1200 lbs

Preferred Skills and Experience

1-3 years of Field Service Experience preferred
Associates degree in related field or equivalent training/experience preferred
Proven track record of troubleshooting electro-mechanical systems preferred
Good written and oral communication skills
General computer skills
Excellent administrative and record keeping skills

Additional Information :

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Active Directory
Technical Documentation
Windows
On-Site Support
Test Equipment
Linux
Internet
Preventive Maintenance
Technical Assistance
Troubleshoot
Problem Resolution
Setup
hardware
Technical Support
UNIX

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About Company

Intuitive

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As pioneer and leading company in the field of robotic-assi ... View more

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