Customer Support Manager
Customer Support Manager
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Job Description
Job Ad: Customer Support Manager
Company: Style Netbox
Location: Los Angeles CA
Schedule: Monday to Friday 8-hour shifts
Salary: $29 - $32 per hour
About Us
At Style Netbox we believe that every brand is a canvas waiting to be transformed into a masterpiece. Were not just a marketing agency; were your creative partners on a journey to redefine your brands potential. With a fusion of artistry and strategy we weave stories that captivate designs that inspire and strategies that propel your business forward.
Job Description
A Customer Support Manager plays a key role in ensuring that clients receive exceptional service and support. This position is responsible for overseeing the daily operations of the customer service team managing client relationships resolving issues promptly and ensuring a consistent and high-quality customer experience that aligns with the companys values.
Responsibilities
Lead and manage the customer support team to ensure timely and effective service
Develop and implement customer service policies and procedures
Monitor and improve customer satisfaction metrics
Handle escalated customer inquiries and resolve complaints professionally
Train coach and evaluate team members to ensure high performance
Collaborate with other departments to improve client support strategies
Generate regular reports on support metrics and performance
Identify areas for improvement in the customer support process
Qualifications
Proven experience in a customer support or client service management role
Excellent leadership and team management skills
Strong problem-solving and communication abilities
Ability to manage multiple tasks and prioritize effectively
Proficiency in CRM systems and customer service software
High level of professionalism and attention to detail
Bachelors degree in Business Communications or related field (preferred)
Benefits
Competitive hourly wage ($29 - $32/hour)
Opportunities for professional growth and internal advancement
Supportive and creative work environment
Paid time off and holidays
Health and wellness programs
Regular training and development sessions
Join Style Netbox and lead a customer support team that values creativity excellence and client success. Apply today to help shape unforgettable brand experiences.
Required Experience:
Manager
Employment Type
Full-Time
