As a Business Process Designer you will analyze develop and improve workflows. Identify inefficiencies in existing processes and propose solutions to optimize effectiveness. Collaborate with business users to define detailed product requirements and use cases. Design continuous monitoring and feedback collection to refine processes over time. Roles & Responsibilities: 1. Engage with your target stakeholders build rapport and trust as you prepare them for the upcoming change 2. Primary go-toperson for your target stakeholders with the goal to make the change frictionless for them be their liaison with other subject matter experts / leaders / other teams across the program 3. Manage the change working closely with your target stakeholders enabling & guiding them managing the risks helping resolve issues and holding them accountable for their assigned tasks Key responsibilities include: 4. Enable users with the understanding of the relevant tools and processes 5. Assist users in timely completion of the required change management tasks 6. Review and ensure accuracy and quality of the change tasks 7. Triage process and/or system issues and seek additional help promptly 8. Monitor & report the health of the change and escalate when needed 9. Analyze repeat questions issues learnings and suggest best practices 10. Contribute to continuous improvement of the processes knowledge & tools Professional & Technical Skills: Must have: 1. Hospitality skills Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments Minimum 2 years 2. Collaboration skills Excellent project management & coordination skills demonstrated experience working directly with external & internal global stakeholders 3. Communication skills Excellent spoken & written proficiency in English language demonstrated experience working directly with external & internal global stakeholders Nice to have: 1. Experience with any application transformation project as a business analyst / developer / tester / any role Should have (any one): 2. Data skills hands-on experience working on any data skill in migration / transformation related project Minimum 2 years 3. Analysis / Functional skills relevant strong direct working experience with clients as a functional consultant / business analyst / systems analyst Minimum 2 years 4. Change management experience of directly managing / being deeply engaged in any major business transformation program Minimum 2 years Additional Information: - Should have a minimum of overall 6 years of relevant profession experience - Should have 15 years of full-time education - Location: Bangalore (primary) Gurgaon (secondary) - Should be ready to work in US and EMEA Shifts
Business Process Designer_Accenture
