Global Safety and Support TPM, GSS PMO
Global Safety and Support TPM, GSS PMO
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a highly motivated and experienced Technical Program Manager (TPM) for the Global Safety & Support PMO to drive complex cross-functional technical programs focused on ensuring operational excellence for our customers. This role requires strong program management expertise technical depth and the ability to influence across a broad range of teams and stakeholders.
As a TPM in this space you will be responsible for planning and executing large-scale critical programs that impact global safety and support initiatives risk detection and quantification frameworks and customer support experiences. These programs will touch multiple teams including Core Engineering Product RME and Operations. Given the highly visible nature of this work you will regularly interface with senior leadership and executive stakeholders ensuring that strategic objectives are met while maintaining the highest standards.
Key job responsibilities
Lead Cross-Functional Programs: Drive the planning execution and delivery of high-impact technical programs related to the support space.
Strategic Roadmap Execution: Work closely with product and engineering leaders to define technical requirements for our support solutions.
Technical Coordination & Problem Solving: Collaborate cross-functionally to design scalable solutions mitigate risks and deliver results.
Stakeholder Engagement: Act as the primary point of contact for multiple stakeholders ensuring alignment on program objectives and execution.
Data-Driven Decision Making: Leverage data insights and analytics to measure the effectiveness of GSS initiatives identify areas for improvement and drive continuous optimization.
Risk Management & Compliance: Anticipate risks develop mitigation strategies.
Executive Reporting & Communication: Provide regular updates to senior leadership distilling complex technical issues into clear actionable insights and recommendations.
Process Optimization: Continuously improve program management frameworks tooling and best practices to enhance execution efficiency and cross-team collaboration.
- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a TPM in this space you will be responsible for planning and executing large-scale critical programs that impact global safety and support initiatives risk detection and quantification frameworks and customer support experiences. These programs will touch multiple teams including Core Engineering Product RME and Operations. Given the highly visible nature of this work you will regularly interface with senior leadership and executive stakeholders ensuring that strategic objectives are met while maintaining the highest standards.
Key job responsibilities
Lead Cross-Functional Programs: Drive the planning execution and delivery of high-impact technical programs related to the support space.
Strategic Roadmap Execution: Work closely with product and engineering leaders to define technical requirements for our support solutions.
Technical Coordination & Problem Solving: Collaborate cross-functionally to design scalable solutions mitigate risks and deliver results.
Stakeholder Engagement: Act as the primary point of contact for multiple stakeholders ensuring alignment on program objectives and execution.
Data-Driven Decision Making: Leverage data insights and analytics to measure the effectiveness of GSS initiatives identify areas for improvement and drive continuous optimization.
Risk Management & Compliance: Anticipate risks develop mitigation strategies.
Executive Reporting & Communication: Provide regular updates to senior leadership distilling complex technical issues into clear actionable insights and recommendations.
Process Optimization: Continuously improve program management frameworks tooling and best practices to enhance execution efficiency and cross-team collaboration.
- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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