Commercial Account Manager
Commercial Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Smart Innovative and Hard-working Perfect you could be what we are looking for! Innotec a leader in LED Lighting tube forming and counterweight solutions is headquartered in West Michigan. We are dedicated to designing efficient high-performing and sustainable solutions driven by integrity humility and trust.
Description:
We are seeking a Commercial Account Manager that will be responsible for maintaining and growing key customer relationships while ensuring program success across the full product lifecycle. This role acts as the primary liaison between customers business units and internal teams coordinating commercial activity resolving issues and driving long-term account value. The Account Manager ensures alignment between customer needs and internal capabilities leading quoting negotiation and post-sale support activities with a strong focus on trust responsiveness and strategic growth.
Key Responsibilities
Customer Relationship Management
Establish and nurture strong relationships with customers to establish/build trust and position Innotec as the supplier of choice to drive repeat sales and business expansion.
Coordinate all business- and commercial-related issues between customers business units and cells.
Gathers and summarizes competitor information to understand Innotec position and potential.
Act as the primary liaison for account development issue resolution and strategic expansion efforts.
Program & Lifecycle Management
Lead internal coordination across the full product lifecycle including concept development pre-launch launch service and phase-out.
Collaborate with business units and customers to manage product phase-outs and avoid obsolescence.
Review customer-specific service agreements for post-production and take appropriate action.
Quoting Pricing & Negotiation
Prepare and manage RFQs cost models and quotations.
Collaborate with engineering purchasing and sales teams to develop pricing strategies that reflect customer value and profitability goals.
Lead negotiation of pricing design changes vehicle build-outs part number changes and cost recovery claims.
Technical & Process Engagement
Develop a deep understanding of customer programs and product requirements.
Support quality and engineering teams in resolving technical and quality-related issues.
Maintain familiarity with the manufacturing process to better support communication and issue resolution.
Account Strategy & Growth
Develop and execute aligned account strategies to drive repeat business and expand opportunities.
Schedule and lead on-site appointments to strengthen customer partnerships and identify new needs.
Support the handoff to account management post-business award while maintaining continuity and oversight.
Reporting & CRM Management
Maintain accurate CRM records to track customer activities open opportunities and follow-ups.
Monitor account health and communicate risk or growth areas proactively.
Desired Knowledge and Experience:
Bachelors degree in business engineering or a related field required
13 years of relevant B2B experience in a related industry
Strong analytical skills with the ability to interpret customer requirements and support quoting and delivery
Experience leading cross-functional teams through development launch service and phase-out
Familiarity with manufacturing processes and quality standards
High proficiency in Salesforce and Microsoft Office especially Excel for quoting forecasting and reporting
Knowledge of VA/VE strategies SWOT analysis and QCDD tools to support commercial decision-making
Personal Attributes:
High emotional intelligence with strong customer service instincts
Confident communicator and skilled negotiator able to manage complex issues and maintain strong partnerships
Organized and detail-oriented; capable of managing multiple priorities under tight timelines
Collaborative team player who leads without authority and builds consensus across departments
Technically curious and able to quickly grasp and explain product requirements and constraints
Strategic thinker who connects customer needs with broader business development efforts
Proactive and accountable; brings a solutions-first mindset to every customer interaction
Innotec is an equal opportunity employer
Innotec extends equal employment opportunities to qualified applicants and employees regardless of an individuals race color religion national origin age sex (including pregnancy gender identity and sexual orientation) disability marital status military service height weight genetic information or any other reason protected by law.
Assistance
Innotec is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests email us at Innotec will not discriminate against any qualified individual who can perform the essential functions of the job with or without reasonable accommodation.
Understanding your right to work
At Innotec we use E-verify to confirm youre authorized to work in the U.S.
E-Verify English & Spanish
Right to Work English
Right to Work - Spanish
Only select candidates will be contacted. We look forward to discovering how you can drive our talent strategies forward and contribute to our team!
Required Experience:
Manager
Employment Type
Full-Time
