ServiceNow ITSM Architect with IGA Experience
ServiceNow ITSM Architect with IGA Experience
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1 Vacancy
Job Description
Role: ServiceNow ITSM Architect with IGA Experience
Location: Jefferson City MO
Duration: 8 months
Experience qualifications:
1. 5 years experience configuring and customizing ServiceNow ITSM to include CMDB Incident Management Problem Management Major Incident Management Change Management and Request Management
2. 5 years experience with implementing the ITIL 4 framework
3. 5 years experience with implementing the CSDM framework
4. 2 years experience ServiceNow with the IGA solution
5. Proficiency in JavaScript HTML CSS and API integrations to build and customize workflows and user interfaces
6. Ability to troubleshoot issues during implementation
7. ServiceNow Certifications in CSA CAD CIS preferred
8. 2 years experience in the following areas:
i. Communication skills
ii. Knowledge of ITIL 4 framework
iii. Familiarity with M365
iv. Understanding of Microsoft Active Directory
v. Ability to use PowerShell
vi. Experience with Role Based Access
ServiceNow ITSM Implementation Deliverables
Must review and update the following documentation:
- Process design documents
- Architecture diagrams
- Business Requirements
- Document methodology for review with product and platform owners.
Must provide/develop the following configurations and integrations:
- Configure ServiceNow ITSM and required integrations
- Validate and configure ITOM Discovery
- Develop automated test scripts (ATF)
- Review and approve ServiceNow configurations
- Configure real-time data exchange with MOVERS
Must conduct testing and provide a documented Test Plan to include:
- Running ATF scripts
- Conducting unit testing
- Facilitate States user acceptance testing (UAT)
- Resolve defects and issues identified in UAT
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Must provide a documented Training Plan and conduct training:
- Tailor training content to the States specific ITSM implementation
- Provide detailed user guides in electronic format
- Provide train-the-trainer sessions
Must provide deployment of solution to Production
- Deploy platform configurations from Dev to Test to Prod environments
Employment Type
Full-time
