Spanish Bilingual Outreach Specialist

BruntWork

Posted on : 18-07-2025

Employer Active

1 Vacancy

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Jobs by Experience

3-5years

Job Location

Manila - Philippines

Hourly Salary

USD 4 - 750

Vacancy

1 Vacancy

Posted on : 18-07-2025

Job Description

This is a remote position.

FIXED SCHEDULE: Monday - Friday 8AM - 5PM PST with 1hr unpaid lunch

This position requires strong communication skills empathy and a commitment to delivering high-quality care to all callers. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Make outbound calls to potential customers to generate leads. Outbound sales experience preferred.

- Handle incoming calls from patients and clients seeking information appointments or assistance with healthcare services in an efficient and professional manner

- Provide accurate and detailed information regarding company services appointments and general inquiries.

- Document pertinent client information contacts and issues in the medical record

- Schedule appointments for clients based on their needs availability and care manager preferences.

- Verify patient information insurance coverage and eligibility for services during the scheduling process.

- Address client concerns complaints or issues in a professional and empathetic manner escalating complex issues to appropriate staff members when necessary.

- Collaborate with company staff including care managers nurses and administrative personnel to coordinate client care and ensure seamless communication

- Maintain accurate and up-to-date client records and documentation in the companys electronic health record (EHR) system.

- Adhere to all privacy and confidentiality regulations ensuring the security of client information at all times.

- Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.

- Coaches patients in effective management of their chronic health conditions and self care. Assists patient in understanding care plans and instructions.

- Motivates patients/clients to be active and engaged participants in their health and overall wellbeing.

- Assists clients in accessing health related services including but not limited to: obtaining a medical home providing instruction on appropriate use of the medical home overcoming barriers to obtaining needed medical care and /or social services.

- Follows up with both clients and providers regarding health/social services plans.

- Facilitates communication and coordinate services between providers and the clients/patients.

- Coordinates and monitors services including comprehensive tracking of clients compliance in relation to care plan objectives.

- Performs other reasonably related duties as assigned by the supervisor

EDUCATION AND/OR EXPERIENCE OR QUALIFICATIONS:

- Must have 3-5 years of experience providing customer support for healthcare accounts

- High school diploma or associate degree in business administration or equivalent

- Excellent verbal communication skills

- Proficient with Microsoft Office Suite or related software

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

ZR25245JOB

- Must have 3-5 years of experience providing customer support for healthcare accounts - High school diploma or associate degree in business administration or equivalent - Excellent verbal communication skills - Proficient with Microsoft Office Suite or related software

Education

N/A

Employment Type

Full Time

Company Industry

Specialty Trade Contractors

Key Skills

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About Company

BruntWork

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Spanish Bilingual Outreach Specialist

BruntWork

Job Description

Employment Type

Company Industry

Key Skills

About Company

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