Customer Care Specialist
Customer Care Specialist
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Job Description
POSITION SUMMARY
Serve as the point of contact for customers and communicate with them by email letter or phone. Respond to questions and requests within the designated turnaround time. Clarify and resolve any issues to provide a timely and satisfactory outcome to the customers inquiry. Enter and retrieve information contained in computer databases to update records files and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters memos and other documents using a computer mail fax machine including proofreading and editing written information to verify accuracy and completeness. Communicate with guests via the social media channels such as TripAdvisor Twitter and Facebook. Enter and locate work-related information using computers. Provide excellent customer service to all customers and fellow STARS. Support the efforts of other STARS to provide excellent customer service. Respond sensitively to the needs and feeling of others regardless of status or position; accept interpersonal differences and to maintain rapport.
Follow all company policies and procedures ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with STARS and department leaders support team to reach common goals and listen and respond appropriately to the concerns of other employees. Report accident injuries and unsafe working conditions to manager. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable tasks as requested.
PREFERRED QUALIFICATIONS
Education: High School diploma or G.E.D. equivalent.
Related Work Experience: 3 years related experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $27.00 to $27.00 per hour and offers health care benefits flexible spending accounts 401(k) plan earned paid time off and/or sick leave life insurance disability coverage and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
