Customer Marketing Manager

About Us:

TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI LLMs and AR to deliver tailored AI Assistants creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSees multi-sensory generative AI can see hear and guide users with visual instructions delivered through a smartphone or PC.

We serve hundreds of customers including Vodafone Orange Hitachi and numerous Fortune 500 companies. Our AI trained on massive datasets of customer interactions recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures Telus Scale Ventures and OurCrowd TechSee is rapidly expanding globally.

Join us in shaping the future of AI-driven technology!

The Opportunity:
TechSee is looking for an experienced Customer Marketing Manager to formalize and grow our customer marketing practice. This will include both marketing with and marketing to strategies and activations across all account tiers. As the Customer Marketing Manager you will be responsible for defining the customer marketing strategy managing the customer marketing calendar activations and budget and delivering measurable impact to the wider organization.

Key Responsibilities:

• Lead end-to-end customer marketing strategy activation and operations building and optimizing scalable measurable processes with clear roles and responsibilities.
  
  

• Strengthen relationships with key stakeholders at strategic accounts to drive loyalty expansion and advocacy. This includes initiatives such as educational content workshops roundtables executive tours email marketing and Customer Advisory Board programs.
  
  

• Plan and execute customer marketing campaigns that support renewals relationship development and revenue growth.
  
  

• Manage and activate customer advocacy across multiple channels (content media analyst relations sales enablement) including the creation of case studies videos award submissions and customer success web content.
  
  

• Maintain a customer impact and advocacy database to support sales PR branding and analyst relations efforts.
  
  

• Partner cross-functionally with internal teams including sales account management product marketing and senior leadership to provide training collateral and ongoing support that drives customer-centric growth advocacy and product adoption.

Qualifications:

• At least 3-5 years of dedicated customer marketing experience or related customer success/ABM experience.

• Strong organizational presentation and interpersonal skills.

• Ability to write effective copy is a necessity; graphic design capabilities are a plus. Will be required to create brochures case studies presentations and facilitate video creation.

• Strong working knowledge of Salesforce CRM Canva Google Slides and Asana.

• Familiarity with B2B marketing lead generation and sales processes.

• Familiarity with Hubspot for email is an advantage.

• Bachelors degree or similar professional experience.

Why work with us

TechSee offers a competitive compensation package including a base salary and performance bonuses. Our benefits include comprehensive healthcare coverage retirement plans flexible work arrangements and professional development opportunities.

We foster a dynamic and inclusive workplace with hybrid work options prioritizing career growth community engagement and employee recognition within an innovative environment.

Join us in redefining Digital Customer Experience while enjoying a supportive and rewarding culture.

TechSee is an equal opportunity employer welcoming applicants from all backgrounds.

If youre passionate about transforming customer service and thrive in a high-growth collaborative startup environment wed love to hear from you.