Technical Support Technician
Technical Support Technician
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Job Description
Technical Support Technician
Qualifications:
- Minimum of an Associates (AA) technical degree or three years of relevant experience.
- Demonstrated organizational and communication skills.
- Working knowledge of Windows Chrome Mac and mobile operating systems.
- Experience with hardware and software troubleshooting audiovisual technologies wired and wireless networking hardware repair and K12 industry-specific software platforms.
- Basic knowledge of computer networks including wireless networking.
- Basic knowledge of Active Directory or other directory services frameworks.
- Ability to follow procedures and accurately document work performed.
- Ability to work independently with minimal supervision.
- Commitment to ethical practices and maintaining the highest standards of confidentiality when handling sensitive data and proprietary information.
Preferred:
- Bachelors degree or equivalent.
- Experience in customer service and/or client support.
- Experience working with IT ticketing systems.
- Experience with device management systems such as MECM Google Admin and JAMF.
Reports To:
- Client Services Manager
Job Goal(s):
To provide outstanding support for district technology equipment and services in a professional customer-focused manner that positively engages district staff students and other stakeholders. Operates and maintains the district help desk by serving as a primary point of contact for IT issues troubleshooting problems and providing support both remotely and on-site.
Position Responsibilities:
- Provide desktop support (hardware and software) to all district personnel via phone email chat and on-site visits.
- Utilize the districts technology support ticketing system to prioritize respond to update escalate and document technology support requests.
- Perform hardware repair services for district computers audiovisual equipment mobile devices and other technology equipment.
- Support hardware and software deployment installation troubleshooting and general maintenance for all technology equipment.
- Maintain and update inventories for district technology equipment including non-deployed equipment pools.
- Track and document equipment sent for repair record repairs performed and file insurance and warranty claims according to guidelines established by the Client Services Manager.
- Perform basic network troubleshooting tasks.
- May be assigned on a temporary or ongoing basis to oversee and supervise interns student technicians and seasonal employees.
- Attend departmental and other meetings as directed by a supervisor.
- Participate in training and professional development opportunities as directed by a supervisor or independently pursued.
- Perform other duties as assigned.
TERMS OF EMPLOYMENT:
- Year-round (12-month) position.
- 8 hours per day 7:30 am to 4:30 pm Monday-Friday during the school year with four 10-hour days during the summer months
- Must possess a valid U.S. Drivers License.
- Starting wage of $24.79 per hour depending on education experience certifications and qualifications.
EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Districts policy on Evaluation State Statute and any applicable Collective Bargaining Agreement.
Required Experience:
IC
Employment Type
Full-Time
