Client Services Leader - Water (SW Connecticut / SE NYS)
Client Services Leader - Water (SW Connecticut / SE NYS)
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Job Description
The importance of water to the health of our world cant be overstated.
As the frequency and intensity of floods droughts and storms increases the water industry must continue to build resiliency and lead from the front.
Together with our clients we are thinking and doing things differently to help pre-empt and prepare for whats next. Be a part of this dynamic and committed team of diverse water specialists and drive change for your community.
Youll be able to apply our powerful global network of skills and decades of experience to create positive water outcomes that respect nature and nurture communities.
Who are we looking for
GHDs Northeast Water and Wastewater group is looking for a Client Services Leader to join our team in Southwest Connecticut / Southeast New York State! In this role you will lead the preparation of investigations designs and project development for water and wastewater treatment distribution and collections systems throughout the region. Additionally you will help to grow our Water business in Southwest Connecticut/ Southeast New York State and help to provide leadership to our team of Water professionals.
Working with an energetic and high performing team this position offers a variety of work and will see you involved in:
- Needs Assessment: Uncover emerging issues or needs identifying potential causes barriers and key stakeholders as well as related issues.
- Improvement/Innovation: Identify shortcomings in existing business practices then suggest and implement improvements while developing and delivering projects or a work stream within the organizations change management program. Involves working with guidance from senior colleagues.
- Culture of Innovation: Drive a culture of innovation by creating multistakeholder solutions that boost creativity innovation and collaboration across business units such as idea generation platforms jam sessions and hackathons.
- Engineering Solutions Design: Design engineering solutions and the associated validation process to enable the realization of a design brief (for example in terms of functionality performance aesthetics and cost) that conforms to organizational and/or regulatory standards.
- Engineering Standards Specification: Analyze information draft engineering standards and specifications and evaluate the effectiveness of those standards within own engineering discipline to ensure work of the required quality is delivered and to inform engineering work in the organization and/or of its suppliers contractors and consultants.
- Knowledge Management: Develop policies and processes create best practices set up case studies and deliver internal knowledge-sharing sessions to capture and share knowledge among colleagues on project/program outcomes and innovative practices in a particular area of expertise and to support the practice.
- Technical Developments Recommendation: Discuss and recommend more complex or innovative technical developments to improve the quality of the website/portal/application software and supporting infrastructure to better meet users needs.
- Professional Supervision: Lead and oversee the provision of professional supervision to ensure that there is effective professional supervision that supports practitioners professional development and embeds reflective practice.
- Feasibility Studies: Conduct complex feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes products or business unit structure.
- Product and Solution Development: Analyze and evaluate the feasibility and relevance of proposed complex products and services and develop and amend as necessary with guidance from senior colleagues. May also be responsible for supervising activities performed by a product development or specialist team.
- Project Management: Manage a portfolio of projects while reporting to senior colleagues.
- Client & Customer Management (External): Manage important client relationships with guidance from senior colleagues or oversee relationship management with a group of more transactional clients and customers.
What you will bring to the team:
- Bachelors and/or Masters degree in Civil Chemical or Environmental Engineering or closely related field
- Professional Engineer (PE) license in CT and/or NY or ability to acquire it
- At least 10-15 years of relevant water engineering experience; wastewater treatment and/or large diameter pipeline design experience a plus
- Knowledge of water regulations including wastewater treatment and conveyance surface water treatment lead and copper and disinfection byproduct rules
- Willing and able to travel to project sites and client meetings as needed
Salary range: $124000 - $235000 based on experience & location
As a multicultural organization we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race color religion genetic information national origin sex (including same sex) sexual orientation gender identity pregnancy childbirth or related medical conditions age disability or handicap citizenship status service member status or any other category protected by federal state or local law.
Employment Type
Full Time
