Customer Support Specialist
Customer Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a highly motivated Customer Support Specialist to provide top-tier assistance to our clients and ensure a seamless user experience. The ideal candidate will be the first point of contact for customers offering prompt solutions technical guidance and product knowledge in a professional and courteous manner.
Responsibilities
Respond to customer inquiries via phone email and ticketing systems
Troubleshoot issues and guide users through solutions
Collaborate with internal teams to escalate and resolve complex cases
Maintain accurate records of customer interactions and support cases
Follow up with customers to ensure their concerns are fully resolved
Identify patterns in customer feedback to recommend process or product improvements
Contribute to the development of internal knowledge base articles and user guides
Qualifications :
Qualifications
Bachelors degree or equivalent experience in customer service or related field
Minimum of 12 years of experience in a client support role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Familiarity with CRM systems and support ticket tools
Ability to work both independently and collaboratively in a fast-paced environment
Additional Information :
Benefits
Competitive salary ($60000 $65000 annually)
Health dental and vision insurance
Generous paid time off and holidays
Professional development and growth opportunities
Supportive and inclusive team environment
On-site training and continuous learning resources
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
