HR Services Delivery Specialist - Systems
HR Services Delivery Specialist - Systems
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
People Services with a Heart
As part of our HR team were seeking a skilled HR Services Delivery Specialist to manage monitor and support critical HR processes that remain in-house after outsourcing transactional services to a BPO. Youll work across Workforce Data Management Time & Attendance and Payroll handling complex and sensitive cases ensuring compliance supporting audits and leading internal coordination for legal system and policy changes.
Vendor Management & Stakeholder Management
- Monitor the service delivery of the BPO and other vendors and address any service gaps.
- Act as the primary liaison with BPO provider and other vendors for defined countries and processes in the region and participate in regular meetings with the BPO provider
- Serve as the contact point for in-house HR Services in defined countries to ensure quality services are delivered on time effectively according to the agreed SLA and KPIs.
- Monitor and continuously improve Service Level Agreements (SLAs) and performance metrics (KPIs)
- Be the first point of contact for change requests from the business in the countries of responsibility
System Support
- Manage change requests in accordance with business needs and legal requirements.
- First validation of change requests and forwarding to HR IT for further validation documentation of change requests and system changes
- Monitor and describe legal regulation changes in the countries of responsibility and steer internal decision-making process with stakeholders.
- Final approval of system adjustments by the BPO as well as communication and coordination of necessary tests by locations.
- Provide HR system support for defined HR systems in the countries of responsibility. Coordination of needed changes / adjustments.
Project Management
- Lead or participate in HR projects related to system / process improvements / digitalization
- Coordinate and communicate with cross-functional teams stakeholders and employees to ensure project alignment and success.
- Ensure project documentation is complete current and stored appropriately.
Qualifications :
Education & Experience - Degree in Human Resources Business Administration Payroll Finance or related field. 35 years of experience in HR operations payroll or shared services in a multinational setting. Experience working with HRIS and Payroll systems (e.g. SAP SuccessFactors SAP HCM Workday). Strong attention to detail analytical mindset and comfort handling complex scenarios and escalations. Effective communicator and collaborator across stakeholders vendors and external bodies.
Fluent in English (additional languages are an asset).
Expertise with HR Services Delivery - Knowledge of Workforce Administration Time Management and Payroll processes. Understanding of local labor law social security tax regulations and compliance/audit standards. Experience in management of Payroll Vendors and governance.
Additional Information :
At Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico these principles are rooted in our corporate philosophy and culture. Therefore it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.
#LI-FE2
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
