Technical Writer in Product Support Services (IGT1 Lanka: Sitecore)
Technical Writer in Product Support Services (IGT1 Lanka: Sitecore)
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Job Description
About the role:
We are looking for a Technical Writer to become a member of the Sitecores Global Product Support Services team.
As a Technical Writer you will be a member of the Product Support Services team which is responsible for assisting Sitecores software implementation partners and customers with best practices guidance troubleshooting complex customizations and reverse engineering.
Your contribution to the Product Support Services organization will consist of driving and creating external and internal documentation managed by the team with a goal of enhancing our teams external customer interactions with useful up-to-date and targeted documentation improving customer satisfaction as well as increasing self-service and ticket deflection capabilities of our technical support systems.
Sitecore will provide the necessary training on the Sitecore systems and used tools
Qualifications :
Key Responsibilities:
- Write technical articles for Sitecores partners and customers including known issues how-tos targeted user and developer guides.
- Work with internal Sitecore bug and support issue tracking systems to discover technical scenarios and transform them into documentation that clearly describes the issue and appropriate resolutions.
- Maintain Sitecores Knowledge Base site from the content structure content discoverability and documentation style perspective.
- Analyse problematic product areas technical support interactions and consult with Software Engineers and Managers to determine topics that need to be documented and how they need to document.
- Follow and contribute to Sitecores documentation style guidelines and writing standards.
- Edit clarify and proofread documents written by engineers.
Preferred Skills and Experience
- Experience of working on a similar position for 2 years.
- Excellent English grammar and writing skills.
- Experience of creating structuring and proofreading technical documentation for software IT companies.
- Excellent communication skills including practical experience of collaborating with technical employees such as Developers or Software Engineers.
- Excellent knowledge of word processing tools.
- Passion about learning and documenting new technologies.
- Following areas are considered as strong assets:
- Practice with editing HTML markup.
- Basic understanding of programming or scripting languages such as C# or JavaScript.
- Experience working with web content management systems.
Note: Candidates will be asked to submit samples of their writing.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
