Senior Manager / Manager in Product Support Services (IGT1 Lanka: Sitecore)
Senior Manager / Manager in Product Support Services (IGT1 Lanka: Sitecore)
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Job Description
Key Responsibilities:
- Ensuring a well-functioning aligned with the global strategy as well as motivated team also acting as a primary person responsible for personnel management within the team
- Keeping overview of teams activities including support load active and planned tasks projects schedules
- Deciding and managing teams scheduling details task assignments overtimes performing local resource planning
- Providing performance management and goal setting for all members of the team making balanced task assignments promotions or role changes
- Ensuring the team is sufficiently loaded and timely reacting on any surplus or shortage of the teams resources
- Assisting team members in solving work-related difficulties providing guidance on approaching various questions
- Ensuring integration and adaptation of junior engineers once they are assigned to a team as well as coordinating their ongoing growth and future development plans
- Participating in management meetings taking part in discussions as well as organization of process improvements within the team and the overall department
Qualifications :
Preferred Skils and Experience:
- Strong people management skills the position assumes directly managing and mentoring a team of technical engineers
- Strong technical background the position requires analysing of the technical challenges and selecting an efficient way to overcome those
- Demonstrable ability to maintain productivity in ever changing environment with competing priorities
- Fluent in written and verbal communication in English
- Should be able to maintain an efficient communication and meet targets under pressure
- 2-3 years of a prior managerial experience or the similar experience on a Lead / Manager position
- Effective time and project management skills
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
