Serve as the primary contact for all projects within the Service Solutions / Technical and Commercial Team ensuring projects adhere to Quality Gates from initiation to completion according to internal Project Management Guidelines.
Lead the full project lifecycle -including planning execution monitoring and closing- ensuring delivery on time within scope and within budget.
Develop implement and maintain standardized project management methodologies tools and templates.
Foster a culture of continuous improvement and risk-based thinking across the organization. Drive the evolution of Continuous Improvement Program (CIP) tools and methodologies offering training and support to team members.
Collaborate closely with Operations to improve KPI fulfillment and lead performance remediation initiatives.
Conduct Value Stream Design & Improvement Workshops (VSDiA) with internal and external stakeholders to optimize processes.
Partner with customers to optimize processes and elevate business standards through continuous improvement and process design methodologies.
Ensure consistency and accuracy of quality initiatives across all operational areas through strong cross-functional collaboration. Oversee the implementation and maintenance of the Quality Scorecard across all Operational Areas aligned with OPM goals and key metrics.
Maintain and update all quality-relevant documentation including organizational charts.
Facilitate internal and external audits to ensure compliance with quality management systems (e.g. ISO industry standards). Manage Non-Conformance (NC) and Corrective and Preventive Action (CAPA) processes focusing on root cause analysis and effective resolution.
Undertake additional assigned tasks such as serving as an Information Management System (IMS) Ambassador or a member of the Data Protection Management System (DPMS) Committee.
Qualifications :
Bachelors degree in Business Administration Engineering or a related field.
Excellent communication skills with the ability to effectively coordinate across various personalities departments and functions.
Ability to work independently on a broad variety of projects in a fast-paced environment remaining flexible in complex situations.
Ability to coordinate multiple activities under many conditions and restraints demonstrating strong organizational skills and meticulous attention to detail.
Calm under pressure proactive resourceful and efficient maintaining a high level of professionalism and confidentiality.
Highly organized with effective problem-solving skills excellent judgment attention to detail and a strong sense of timeliness.
Strong conceptualization and planning skills.
Self-directed and able to achieve objectives with minimal oversight.
Proactive self-driven and results-oriented with a strong commitment to continuous improvement.
Skilled in conflict resolution and negotiation.
Adaptable and resilient in the face of challenges.
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