IT Support Engineer
IT Support Engineer
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1 Vacancy
Job Description
This is an exciting time to join the Business Technology department at Rituals! As our rapid global growth continues we are investing in IT excellence to support our employees across central and local head offices. In this hands-on role youll ensure seamless support for the hardware and software our teams rely on every day. If youre passionate about IT thrive in a dynamic environment and love helping people this role is for you.
Meet the Team
Youll be part of the BT-HQ IT team a close-knit group within the Business Technology department. This team manages everything related to CHO (Central Head Office) and LHO (Local Head Office) IT topics offering direct support to employees and contributing to broader IT initiatives. We operate with a service-first mindset and youll collaborate with colleagues across Europe to ensure smooth IT operations.
Your Responsibilities
In this dynamic and hands-on role youll be the first point of contact for IT support at our Central Head Office in Amsterdam and occasionally at our Local Head Offices across Europe. Youll play a key role in making sure our colleagues can rely on the tools and technology they need every day while also contributing to smart improvements and exciting projects that help the business grow.
As an HQ IT Support Engineer you will:
- Provide first-line support to CHO and LHO employees on hardware and software issues
- Deliver onsite support across EU-based LHO locations as needed
- Set up and deploy laptops manage user onboarding and handle account creation
- Monitor and manage IT service tickets escalate issues and track resolutions
- Support Microsoft Teams Meeting Room systems
- Contribute to continuous improvement projects to enhance efficiency and reduce costs
- Maintain and manage hardware and software inventories
- Ensure consistent high-quality IT support and service delivery
- Assist in IT-related projects across the business.
Qualifications :
You are high on energy low on ego and always bring a smileeven when tackling tough IT issues. You have strong communication and problem-solving skills and you enjoy helping others work smarter. You also bring:
- 24 years of relevant IT support experience
- Strong knowledge of Apple products and Microsoft environments
- Experience with Azure Active Directory Microsoft Exchange and ITIL Asset Management
- Experience supporting Teams Meeting Rooms
- Familiarity with Jamf (Jamf 200 certification is a plus)
- Knowledge of WVD (Windows Virtual Desktop)
- Willingness to travel within Europe for onsite support
- Excellent written and spoken English; other EU languages are a plus
- Experience with JIRA and Confluence is a bonus
Location and Working Conditions
While flexible working is available this role requires a strong on-site presence to engage with stakeholders and build connections effectively. This role is based in Amsterdam at our Central Head Office. Youll primarily work onsite with occasional travel to local head offices across Europe.
Grow with us and please apply via the website! The next steps are:
- Our recruiter Rene will contact you within 10 working days
- An introductory meeting with a team member and the hiring manager follows
- A second interview where you will give a presentation
- In the event of a positive outcome you will receive a proposal with the terms of employment
Any questions Our recruiter Rene is happy to speak to you via @. Please note that applications via e-mail are not taken into consideration.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
