Senior Technical Account Manager (MSSP)
Senior Technical Account Manager (MSSP)
Posted on :
18-07-2025
Employer Active
1 Vacancy
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Job Description
What are we looking for
As a Technical Account Manager (TAM) for Managed Security Service Providers (MSSPs) at SentinelOne you will hold a pivotal deeply technical role responsible for driving the successful adoption integration and optimization of SentinelOnes cybersecurity platform within partner environments. This hands-on role requires strong technical acumen architectural understanding and operational fluency across large-scale multi-tenant deployments.
What will you do
- Serve as the primary technical authority for assigned MSSP partners across all phases of the partnership lifecycle.
- Provide strategic and technical account guidance including service reviews telemetry-driven insights and platform tuning for performance scalability and risk mitigation.
- Guide and support complex deployments ensuring MSSPs can confidently deliver SentinelOne-powered services across diverse customer environments.
- Directly work on all assigned MSSP support tickets. Escalate critical issues. Ensure rapid responses clear communication and effective cross-functional resolution.
- Lead technical onboarding and enablement ensuring MSSPs are trained certified and operationally capable. You will need to deliver tailored workshops and presentations both remotely and on-site.
- Act as a technical liaison to internal Product Engineering Support and Sales teams advocating for partner needs troubleshooting advanced issues and influencing roadmap priorities.
- Drive platform innovation by aligning partner use cases with SentinelOne features API capabilities and automation workflows.
- Analyse usage patterns threat data and operational signals to deliver actionable insights for MSSP service enhancement.
- Maintain deep hands-on knowledge of SentinelOnes platform and APIs as well as the evolving threat landscape and MSSP delivery models.
What skills and knowledge should you bring
- Proven success managing technical relationships with enterprise or strategic partners.
- 5 years in a highly technical hands-on role (TAM Solution Engineering Senior Support or similar) within cybersecurity or enterprise software.
- Strong team player comfortable with project work and task sharing.
- Ability to work autonomously and independently making the best decisions to ensure partners satisfaction
- Strong capacity for rapid learning to keep pace with swift product and portfolio evolution. A collaborative attitude to share knowledge across teams.
- Ability to effectively manage multiple projects and priorities demonstrating strong time management skills even under stress and urgent deadlines.
- Knowledge of MSSP business operations SLAs and service delivery best practices (desirable).
- Experience designing and/or supporting multi-tenant security architectures at scale.
- Solid experience across multiple OS platforms: Windows macOS Linux; mobile platforms a plus.
- Strong grasp of networking and security fundamentals including protocol analysis threat detection and endpoint protection.
- Being comfortable in scripting and automation (e.g. Python PowerShell Bash) to drive efficiency and integration.
- Working knowledge of XDR technologies and modern SOC workflows.
- Ability to operate effectively in fast-paced multinational and multicultural environments collaborating across international teams and time zones while independently prioritising and managing multiple technically complex projects.
- Strong communication and technical presentation skills including experience delivering workshops or enablement (preferred).
- Hands-on experience or exposure to threat hunting and investigative techniques is a strong plus.
Why us
At SentinelOne youll join a fast-paced international Technical Account Management team focused on driving real impact. Youll work with talented colleagues from around the world engage with top enterprise customers and develop your skills in a dynamic innovative environment. We offer strong career growth opportunities excellent training and a fun collaborative culture.
We also provide a range of benefits to support your success including:
- Restricted Stock Units (RSUs) and participation in our Employee Stock Purchase Program
- Comprehensive pension scheme and disability insurance
- Flexible Time Off policy to recharge when you need it
- Choice of a high-end MacBook or Windows laptop plus home office setup support
- An additional Volunteering Day off each year and 4 Wellness Days for self-care and mental health
- Global gender-neutral parental leave and grandparent leave for lifes important moments
- Access to a confidential Employee Assistance Program offering mental health support
- Full access to LinkedIn Learning a leading platform for professional development
- Full access to Wellness Coach a mental well-being and fitness app
- Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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