Digital Strategist

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Digital Strategist will be the key player in authoring the always on the 3-year North Star Vision and strategy for AMCB Digital and Mobile banking. In this role you will maintain evolve and expand to a 5-year view for strategic planning. Ensuring horizontal connectivity across all stakeholders: Verticals Channels P & T and Value Stream POs. There is an opportunity to identify and assess white space opportunities based on the market trends that drive differentiation adoption revenue and cost savings for AMCB. This role will have the opportunity to identify and recommend digital priorities by Vertical (CDPP RESL Wealth TDAF and SB) P&L owners and channel owners (Contact Center and Stores)

The Senior Manager Business Management oversees and leads a large and/or highly complex and diverse business management function for an area of significant risk complexity or scope usually involving medium to long term planning ensuring an integrated approach with other business management areas broader organization and enterprise as appropriate.

Depth & Scope:

• Oversees and leads a large and/or highly complex and diverse business management function for an area of significant risk complexity or scope
• Strategic partner to leadership team on the management of the portfolio and financials with deep industry external / internal enterprise knowledge recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
• Facilitates key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
• Sets operational team direction and collaborate with others to execute on common goals
• Focus on longer-range planning for functional area (e.g. 12 months or greater)

Education & Experience:

• Undergraduate degree
• 10 years relevant experience

Preferred Experience:

• Digital native deep understanding of digital across marketing servicing experience disciplines
• Influence building alignment and followership
• Experience in emerging technology and its application to drive Customer and Business outcomes
• FS experience is not mandatory Retail experience would be a plus
• Consulting experience a plus

Customer Accountabilities:

• Develops communicates and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy
• Oversees / leads / manages and plans a work activities that may require alignment across multiple areas
• Leads the team in the development and/or integrated implementation of policies / processes / procedures / changes across multiple functional areas
• Leads partner to management and respective teams for area of specialization with industry external and internal enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
• Acts as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and clarify scope of accountabilities while influencing and aligning others as needed
• Ensures an integrated and aggregated view of all related activities across the overall function providing escalations recommendations and decision support to leadership.
• Forecasts programs / initiatives and demand and coordinate prioritization of the portfolio/ initiatives with key stakeholders
• Provides functional / business level communications to ensure messages to stakeholders and/or employees are consistent appropriate and aligned to business strategies and executive management direction

Shareholder Accountabilities:

• Ensures team adheres to enterprise frameworks and methodologies related to overall business management activities
• Leads relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Supports team in staying knowledgeable on emerging issues trends and evolving regulatory requirements and assess potential impacts to the Bank
• Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required
• Maintains a culture of risk management and control supported by effective processes and sound infrastructure an in alignment with risk appetite
• Identifies mitigates and reports on risk issues per enterprise policy / guidelines and ensures appropriate escalation processes are followed
• Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls segregation of duties transaction approvals and physical control of assets).
• Works closely with key business leaders to optimize TDBGs resources and leverage TDs operating model to maximize efficiency effectiveness and scale
• Leads or contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues
• Manages oversight process risk-based identification and monitoring of related risks and regulatory compliance across the supported functions while ensuring key controls and processes are effectively managed
• Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues

Employee/Team Accountabilities:

• Responsible for management of the overall team(s) providing both leadership and guidance
• Sets targets and objectives for the team and deliver results
• Grows team expertise to align with enterprise demand and the Banks direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered
• Fosters an environment / culture that encourages productivity innovation process improvement teamwork and a high level of professionalism
• Co-ordinates necessary resources to ensure completion by deadlines
• Provides coaching development succession recruitment resource management and overall team leadership for team members and provide regular input into team members assessment of performance and development plans
• Prioritizes and manages own workload in order to deliver quality results and meet timelines
• Supports a positive work environment that promotes service to the business quality innovation and teamwork and ensures timely communication of issues/ points of interest
• Identifies and recommends opportunities to enhance productivity effectiveness and operational efficiency
• Establishes effective relationships across multiple business and technology partners program and project managers
• Participates in knowledge transfer within the team and business units

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.