ETIC, Learning Management Coordinator - Manager
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Job Description
Line of Service
AdvisoryIndustry/Sector
TechnologySpecialism
Managed ServicesManagement Level
ManagerJob Description & Summary
PwC Overview:
At PwC we measure success by our ability to create the value that our
clients and our people are looking for. Our reputation lies in building
lasting relationships with our clients and a focus on delivering value in all
we do. Were a network of firms in 152 countries with more than 328000
people who are committed to delivering world-class capabilities and
quality in assurance tax and advisory services
Line of Service and Overview:
Managed Services is the delivery and execution business within PwC providing operational solutions for clients. It brings the best of PwCs advisory capabilities our technology expertise and our operational delivery to help clients solve complex problems
Roles and Responsibilities:
Learner Onboarding & Orientation: Support the onboarding process for new cohorts ensuring learners understand their learning paths platforms schedules and expectations.
Engagement & Retention: Monitor learner engagement identify early signs of disengagement or risk and proactively reach out to provide support encouragement or escalation.
Personalized Learner Support: Act as the first line of support for learner queries related to schedules access content technical issues or general guidance.
Cohort Experience Management: Facilitate check-ins community-building activities and learner engagement events to foster connection motivation and peer support.
Progress Tracking & Reporting: Use learning platform data and dashboards to monitor learner progress attendance completions and flag any risks or intervention needs.
Feedback & Continuous Improvement: Collect and analyze learner feedback throughout the program identify trends and share insights with the delivery and quality teams to enhance the experience.
Client & Internal Collaboration: Work closely with Academy Delivery QA and Management teams to align on client expectations address learner issues and report on outcomes.
Resource Guidance: Direct learners to relevant resourcessuch as study materials mentoring options or helpdesk supportbased on their needs
Minimum Education and Specific Qualification:
Bachelors degree in training customer service and HR related field is a plus.
Years of Experience:
7 years in learner support student services customer success or L&D coordination. Ideally having worked with GCC-based clients/ learners
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Outsourcing Claims Performance Management Coaching and Feedback Communication Complaint Management Compliance Auditing Compliance Review Contract Review Corrective Actions Creativity Customer Data Management (CDM) Customer Due Diligence Customer Handling Data Entry Data Quality Data Quality Assessment Delivery Excellence Embracing Change Emotional Regulation Empathy Inclusion 25 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
Employment Type
Full-Time
